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About the Role

Solutions Engineer will play a key role in supporting Sales, Project, Product, and R&D teams by leading technical discussions with online retailers and brands looking to expand their cross-border business with Global-e. This role involves understanding how the platform supports global growth, owning the technical and integration track, identifying client needs, and translating feedback into actionable input for Product and R&D teams.

Responsibilities

Partner closely with the Sales team to introduce Global-e’s cross-border solution to prospective customers.
Help clients understand the power and flexibility of Global-e’s platform by clearly explaining technical capabilities and addressing potential roadblocks.
Work collaboratively to identify and qualify business opportunities, uncover key technical objections, and define strategies to resolve them.
Recommend the right integration and solution strategy for each client, while providing best-practice guidance to maximize the effectiveness of the Global-e platform.
Own the technical discovery and solution scoping process during pre-sales, ensuring proposed solutions are scalable, feasible, and aligned with customer requirements.
Travel to customer meetings and workshops as required.
Act as a technical focal point for client integrations, with the ability to demonstrate solutions and prototype integrations in merchant environments when needed.
Provide ongoing technical guidance, education, and support to current partners and integrating clients.
Become a subject matter expert on Global-e’s product capabilities and roadmap by actively participating in internal technical discussions and bringing field feedback back to Product and R&D.
Serve as a bridge between customers and internal teams, ensuring market needs are clearly represented in product and technical conversations.

Requirements

Near native Japanese language proficiency.
Strong communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven ability to work effectively with distributed and cross-functional teams.
Strong adaptability and willingness to learn new technologies, methodologies, and solutions across the Cloud/IT landscape.
Ability to manage multiple priorities and work effectively under deadlines in a fast-changing environment.

Skills

Solution design
Integrations
Technical consulting
SaaS environment
Solutions Engineer
Sales Engineer
Systems integration
APIs
RESTful services
Technical architecture
eCommerce platforms (Shopify, SFCC, Magento, or similar)

Experience Level

4-5 years of experience in solution design, integrations, or technical consulting in a SaaS environment
Prior experience in a Solutions Engineer, Sales Engineer, or similar client-facing technical role is preferred.

Education Level

Bachelor’s or Master’s degree in Computer Science or another relevant technical field.

About the Company

Global-e is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret.
Operates on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics.
Fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
People play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

Equal Opportunity

Global-e is an equal opportunity employer.
Our team is made up of people from a wide variety of backgrounds and lifestyles.
We embrace diversity and welcome applications from people of all walks of life.