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About the Role
Lead a passionate team in Sephora's brand new Blacktown store, driving sales, operational excellence, and a positive culture to empower clients and achieve business goals.
Responsibilities
- Drive a selling culture within the team to meet KPIs and promote Sephora’s values.
- Consistently raise performance and capability of the team to support developing internal talent.
- Utilize and exploit data to support operational decisions in partnership with district and store directors.
- Implement a continuous improvement mentality within the team.
- Energize the team to deliver first-class customer service in a fast-paced environment.
- Create amazing customer experiences by leading the team to provide meaningful in-store experiences that build brand loyalty.
- Manage day-to-day store operations, including driving operational initiatives, brand events, training, and supporting visual merchandising.
- Develop sales and budget strategies, managing store profit and loss, monitoring stock levels, and analyzing sales data.
- Enhance company culture by maintaining a strong and positive environment where everyone is valued and enabled to succeed.
- Monitor KPIs to measure performance, improve, and achieve business vision.
- Attract, recruit, and develop store talent.
Requirements
- Previous retail management experience at a big box retailer or multi-site experience.
- Passion for excellent client service and experiential retail.
- Excellent organizational, analytical, and business management skills.
- Hands-on leadership style with a focus on motivating, coaching, and developing team members.
- Ability to attract, identify, and inspire talented employees.
- Strong emotional intelligence, communication skills, and ability to influence team members at all levels.
- Flexible work schedule with availability for weekends, before/after store hours, and evenings.
- Ability to provide 5 full days of availability across key trading times, including late-night, weekend, and public holiday trading.
- Must be an Australian Citizen or Permanent Resident.
Skills
- Leadership
- Sales Management
- Team Development
- Customer Service
- Operational Management
- Budget Management
- Data Analysis
- Talent Acquisition
- Coaching
- Communication
- Emotional Intelligence
- Influencing
Location
- Blacktown
Work Type
- Full-Time (38hr)
Experience Level
- Retail Management
Salary/Compensations
- Base Salary + Super + Bonus
Benefits
- Gifted products throughout the year
- Store discounts of up to 45% off
- Paid Parental Leave
- Birthday Leave
- Personal Leave
- Health and well-being initiatives
- 24/7 Mental Health well-being programs
- Life Insurance
- Discounted Gym memberships
- Opportunities for personal development in ANZ
- Opportunities across LVMH luxury brands
- Unique online learning platform
- Fun social calendar
- Annual Conference & Travel prize for store of the year
About the Company
- Sephora is a leading global beauty retailer part of the Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
- We believe beauty thrives in diversity and discovery, aiming to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
- We have circa 30 stores across Australia and New Zealand, a growing online platform, and plan for year-on-year expansion.
- We also have a head office based in Sydney CBD.
Equal Opportunity
- Sephora is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
- We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment if reasonable adjustments are required.