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About the Role

The F&B Operations Coordinator role reports directly to the Director of F&B Operations and is an extraordinary opportunity to provide high level efficient, confidential and comprehensive administrative support to the overall Food & Beverage operation at The Star Sydney. This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for hospitality.

Responsibilities

• Provide comprehensive administrative support, including correspondence management, email and telephone screening, document preparation, record maintenance, courier coordination, and general office administration
• Coordinate the preparation, distribution, and administration of documentation and logistics for management meetings and key business activities
• Manage stakeholder enquiries and complaints with professionalism, diplomacy, and discretion, escalating issues and providing regular feedback to the relevant management teams
• Prepare confidential presentations, reports, and business documentation, including the collection, analysis, and reporting of operational data for key stakeholders
• Support Food & Beverage promotional activities by maintaining business plans, coordinating event and promotion execution, and providing post-event performance and profitability analysis
• Collaborate with the POS team to manage promotional system data, analyse sales and GP performance, and provide recommendations on pricing strategies and operational improvements
• Coordinate Food & Beverage menu updates, ensuring accurate and timely communication of product and pricing changes to Marketing for publication across websites and digital platforms
• Monitor inventory management processes, including stocktake coordination, discrepancy follow-up, stock holding analysis, and recommendations to optimise inventory levels, while also arranging travel, room bookings, purchase requisitions, and capital requests as required

Requirements

• Diploma qualification or equivalent relevant experience in an administrative, corporate, or commercial environment
• High-level administrative and executive support experience including meeting coordination, committee support, minute taking, and documentation management
• Strong customer service focus with the ability to build effective working relationships, foster teamwork, and maintain stakeholder trust
• Strong written and verbal communication skills
• Advanced planning, organisational, and time management skills, with the ability to manage competing priorities, meet deadlines, and deliver quality outcomes
• Strong analytical skills with the ability to collect, interpret, analyse, and present information and data in a meaningful and actionable manner
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and business systems such as Oracle/ERP, with a strong level of technical and professional knowledge
• Demonstrated initiative, discretion, confidentiality, and commitment to driving excellence, continuous improvement, and achieving business objectives
• Highly organised and proactive administrator with experience supporting busy operational teams
• Excellent attention to detail
• Ability to manage multiple priorities while maintaining confidentiality
• Proficient in Microsoft Office and business systems
• Confident coordinating key activities, reporting on data, and building effective relationships across the business
• Eligibility checks are required as part of the recruitment process and ongoing employment for this position

Skills

• Correspondence management
• Email and telephone screening
• Document preparation
• Record maintenance
• Courier coordination
• Office administration
• Meeting coordination
• Minute taking
• Stakeholder management
• Data analysis
• POS system management
• Inventory management
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Oracle/ERP
• Communication skills
• Organisational skills
• Time management skills
• Analytical skills

Location

• Pyrmont
• Darling Harbour

Work Type

• Full-time

Experience Level

• Administrative
• Executive support

Education Level

• Diploma qualification or equivalent relevant experience

Salary/Compensations

• Competitive hourly rates plus penalty rates for weekends and public holidays

Benefits

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Discounted parking and other transport options
• Up to 30% discounts across award-winning restaurants and accommodation
• Career development, training and courses via The Star Academy with limitless career opportunities
• Exposure to both casual dining and award-winning signature dining environments
• Opportunities for Working Holiday Visa holders to extend employment beyond the initial 6-month contract
• Diversity & Inclusion focus areas including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+ communities
• Flexible working options

About the Company

• For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
• Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
• The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
• With extraordinary dining options ranging from award-winning signature restaurants to vibrant casual dining venues and bars, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
• At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know contributes to exceptional guest experiences, a great place to work for our team members, and positive outcomes for our communities.
• We believe in authenticity and embody our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
• The Star was awarded the WGEA Employer of Choice for Gender Equality Citation (2022-24) and was recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

Equal Opportunity

• We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
• We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.