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About the Role
This role supports the administration of postgraduate research students across key processes including enrolment, scholarships, progression, examination and graduation, while helping to enhance the student experience and strengthen the Faculty’s HDR support service.
Responsibilities
- Support the administration of postgraduate research students across key processes including enrolment, scholarships, progression, examination and graduation.
- Enhance the student experience.
- Strengthen the Faculty’s HDR support service.
Requirements
- Experience in student administration.
- Strong stakeholder engagement skills.
- Ability to manage competing priorities in a complex environment.
- Collaborative, organised and customer-focused.
- Confidence to work effectively with students, supervisors and a range of internal stakeholders.
- Demonstrated relevant administrative and customer service experience in a large and complex tertiary organisation, working closely with postgraduate research students and a Graduate Research School, with an understanding of associated issues.
- Demonstrated project and time management and organisation skills with a proven ability to establish priorities, achieve objectives and meet deadlines.
- Excellent interpersonal and written and verbal communication skills with a customer service focus and the ability to liaise with a diversity of stakeholders from various backgrounds to handle difficult conversations with confidence, tact and discretion.
- A performance-oriented approached with demonstrated ability to act with a high level of independence, initiative, problem solving, analysis and judgment to provide accurate and appropriate outcomes and resolve complex and sensitive issues efficiently and effectively.
- Demonstrated ability to analyse feedback and data to develop and deliver reports and contribute ideas.
- Demonstrated ability to apply, interpret, advise on and contribute to the development of protocols, procedures, guidelines and administrative systems.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.
- Applicants must have working rights in Australia.
- Applicants must be able to be on site in Kensington on a regular basis.
- Visa sponsorship is not available for this appointment.
- Candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.
Skills
- Student administration
- Stakeholder engagement
- Managing competing priorities
- Collaboration
- Organisation
- Customer focus
- Interpersonal skills
- Written communication
- Verbal communication
- Project management
- Time management
- Problem solving
- Analysis
- Judgment
- Advanced word processing
- PowerPoint
- Spreadsheet
- Database
- Desktop publishing
- Internet
- Microsoft Office proficiency
- Student management system experience (highly regarded)
Location
- Kensington – Sydney, Australia
Work Type
- Full time
- Continuing (Permanent)
- Flexible working options
- Hybrid working
Salary/Compensations
- Salary, Level 6 – Starting at $108,021 per annum + 17% superannuation
Benefits
- 17% Superannuation and leave loading
- Flexible working/Hybrid working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
About the Company
- UNSW is a large organisation with a diverse and talented community doing extraordinary things.
- The Faculty of Engineering at UNSW is a national and international leader in engineering education and research, recognised for delivering an outstanding student experience alongside world-class research impact.
- As the largest engineering Faculty in Australia, it graduates the highest number of engineers and offers innovative, industry-connected programs that equip students to address complex global challenges.
- Through excellence in teaching, curriculum innovation, and both fundamental and applied research, the Faculty continues to strengthen its global reputation for producing highly skilled graduates and driving meaningful societal impact.
Equal Opportunity
- UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment.
- We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities.
- UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.