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About the Role

As a Banking Consultant in Retail Banking, you will provide customers with a seamless banking experience by meeting their financial needs and goals. You will handle transaction activities, conduct needs-based conversations, and educate customers on available financial solutions, including digital options. This role is primarily branch-based and focuses on delivering high customer service to foster customer advocacy for ANZ. You will be part of a collaborative team, acting as a role model and peer coach to enhance the customer experience.

Responsibilities

Contribute to a significant uplift in customer engagement and advocacy and create real customer value
Actively participate in and support bank programs and initiatives
Take responsibility to ‘know your customer’ from a risk perspective
Ensure compliance with ANZ and branch policies and procedures

Requirements

Exceptional customer focus - retail experience is an advantage
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills

Skills

Customer focus
Technology promotion
Digital channel usage
Multi-tasking
Adaptability
Teamwork
Compliance understanding
Communication skills
Interpersonal skills

Location

Penrith Centre, shop 2A/504-532 High Street, Penrith NSW 2750

Work Type

Casual

Benefits

Access to health and wellbeing services
Discounts on selected products and services from ANZ

About the Company

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow.
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
That's because we’re committed to building a workplace that reflects the diversity of the communities we serve.

Equal Opportunity

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.