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About the Role

As the Lead Payroll Specialist, HSC, you will play a critical role in leading the delivery of payroll services for approximately 15,000 casual workers supporting the Higher School Certificate (HSC) program. You will partner with internal stakeholders and Government Shared Services (GSS) to ensure payroll processes are accurate, compliant, efficient and customer focused. This is an exciting opportunity for an experienced payroll professional who thrives in a fast-paced, high-volume environment. You'll have the opportunity to lead a seasonal payroll team, drive continuous improvement initiatives, influence business processes, and deliver services that directly support one of NSW's most significant education programs. The role offers variety, leadership responsibility, stakeholder engagement and the chance to contribute to service excellence and operational innovation.

Responsibilities

Leading and supporting a seasonal payroll workforce during peak HSC operational periods
Leading and managing the annual delivery of casual payroll services, ensuring accurate and timely payments in accordance with Award and legislative requirements.
Building strong relationships with key stakeholders across NESA and Government Shared Services to support payroll delivery, manage risks and resolve issues.
Coordinating payroll operations, advisory services, payments and reimbursements to ensure key deliverables are achieved within agreed timeframes and budgets.
Acting as the escalation point for complex payroll enquiries and providing accurate advice and solutions.
Leading business process reviews and continuous improvement initiatives to enhance efficiency, cost management and service delivery.
Identifying and managing the impacts of process and system changes and implementing effective action plans.
Developing and maintaining operational documentation, procedures and guidance materials to support consistent service delivery.
Monitoring performance metrics and preparing reports, audit documentation and compliance reporting to support informed decision-making and legislative compliance.

Requirements

Proven experience delivering payroll services within a high-volume, fast-paced environment while maintaining accuracy, compliance and customer service excellence.
Demonstrated success managing competing priorities and tight deadlines while delivering accurate and compliant payroll outcomes in accordance with Award and legislative requirements.
Strong stakeholder engagement skills with the ability to build trusted relationships, collaborate effectively and influence outcomes across diverse stakeholder groups.
Experience leading teams and coordinating resources to achieve business objectives.
Demonstrated ability to identify opportunities for process improvement and implement practical solutions that enhance efficiency and service delivery.
Strong communication, problem-solving and negotiation skills, with the ability to resolve complex payroll enquiries and issues.
Demonstrated experience in the delivery of payroll services in a high-volume, fast-paced environment where practices must adhere to defined and sometimes complex requirements.
Demonstrated ability to apply problem-solving, negotiation and written communication skills to resolve complex payroll queries and issues.
Intermediate/advanced Microsoft Excel proficiency and the ability to extract relevant data through reporting and dashboards.

Skills

Microsoft Excel proficiency

Location

Hybrid work arrangements available

Work Type

Full-time
Temporary

Experience Level

Clerk Grade 9/10

Salary/Compensations

$133,348 to $146,945 p.a.

Benefits

Employer’s contribution to superannuation
Leave loading
Flexible working arrangements
Generous leave entitlements
Access to discounted health and fitness memberships via Fitness Passport
Employee assistance program
Annual flu vaccinations
Salary packaging options

About the Company

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.
We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).
NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact.

Equal Opportunity

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.