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About the Role
As a Sales Consultant, you will help international visitors, visa holders and new migrants choose the right Overseas Health Cover (OVHC). You will deliver a standout member experience by understanding individual needs, providing accurate, visa-compliant advice, and converting leads from multiple channels. From handling policy updates to identifying upsell opportunities, you will play a key role in driving sales while ensuring every interaction meets compliance and service standards. You will also contribute to a positive team culture, stay sharp on product updates, and support your own professional growth.
Responsibilities
- Help international visitors, visa holders and new migrants choose the right Overseas Health Cover (OVHC).
- Deliver a standout member experience by understanding individual needs.
- Provide accurate, visa-compliant advice.
- Convert leads from multiple channels.
- Handle policy updates.
- Identify upsell opportunities.
- Ensure every interaction meets compliance and service standards.
- Contribute to a positive team culture.
- Stay sharp on product updates.
- Support your own professional growth.
Requirements
- Proven sales experience, ideally in health insurance or regulated industry.
- Familiarity with Australian visas (e.g. 482,485,600) and related health cover requirements.
- Strong verbal and phone communication skills.
- Ability to meet and exceed sales and member focused KPIS.
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals.
- Comfortable navigating different systems with strong data entry accuracy.
- Active listening skills to determine member needs.
Skills
- Sales
- Customer service
- Contact centre operations
- Verbal communication
- Phone communication
- Interpersonal skills
- Communication
- Rapport building
- Trust building
- System navigation
- Data entry
- Multilingual capability (highly desirable)
- Active listening
Location
- Parramatta
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- Experience in customer service and contact centre environments.
Benefits
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
About the Company
- At HCF, our purpose is to bring our human touch to healthcare.
- Since 1932 we’ve been putting our members and their health first.
- As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
- We want to be true health partners to our members, easily guiding the healthcare choices that are right for them.
- At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy.
- Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Equal Opportunity
- We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.
- Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.