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About the Role

As a Key Account Manager (m/w/d) for Data Centers, you will manage our strategically important customers in the hyperscaler and colocation data center sector. You will understand the requirements of this demanding client group and develop individual solutions that combine technology, service, and innovation. Your work will significantly contribute to growth and customer satisfaction.

Responsibilities

• Build and maintain long-term customer relationships with hyperscalers and colocation providers.
• Develop customized solutions (one-stop shop: new systems – chillers & air side / controls & service).
• Ensure the highest customer satisfaction through proactive support and rapid problem-solving.
• Develop and implement strategic account plans to achieve sales targets.
• Acquire new customers, develop proposals, and conduct successful negotiations.
• Identify cross-selling and upselling potentials.
• Monitor the market and analyze trends, competitors, and new technologies.
• Coordinate internal teams (engineering, operations, customer service) for successful project implementation.
• Provide regular reports on project status, sales pipeline, and decision-making processes.
• Collaborate closely with product experts and the technical team.
• Represent the company at industry events and conferences.

Requirements

• Completed degree in Business Administration, Marketing, Engineering, or a related field.
• Technical understanding of HVAC systems is an advantage, but not strictly required.
• Minimum of 5 years of experience in account management, sales, or business development – ideally in the data center or technology sector.
• Proven track record of managing large, complex customer accounts and demonstrable sales success.
• In-depth knowledge of hyperscalers, cloud service providers, and the data center market.
• Strong communication, negotiation, and teamwork skills.
• Ability to translate technical concepts into business solutions.
• Excellent project management and organizational skills.
• Proficiency with CRM systems and MS Office.
• Willingness to travel (up to 30%) for customer appointments and industry events.

Skills

• Account Management
• Sales
• Business Development
• Data Center Market Knowledge
• Hyperscaler Knowledge
• Cloud Service Provider Knowledge
• Communication Skills
• Negotiation Skills
• Teamwork Skills
• Project Management
• Organizational Skills
• CRM Systems
• MS Office

Location

• Berlin
• Hamburg
• Neuss
• Hannover

Work Type

• Full-time

Experience Level

• Minimum 5 years of experience

Education Level

• Completed degree in Business Administration, Marketing, Engineering, or a related field

Salary/Compensations

• €69,500.00-€139,500.00 annually
• Entitled to short-term bonus payments

Benefits

• Attractive salary with performance-based bonuses
• Comprehensive benefits package including health, dental, and retirement plans
• Diverse development opportunities and career prospects
• Dynamic, international, and collegial work environment
• Competitive total compensation package with additional benefits and health programs

About the Company

• Carrier Global Corporation is a world leader in intelligent climate and energy solutions, committed to innovations that bring comfort, safety, and sustainability to everyday life.
• Through cutting-edge developments in areas such as temperature control, air quality, and transport, we improve people's lives, support critical industries, and ensure the safe transport of food, life-saving medicines, and more.
• Since the invention of modern air conditioning in 1902, we have pursued a clear goal: to improve people's lives and our shared world.
• Our leading position is due to our first-class, inclusive workforce that puts the customer at the center.
• Carrier is a global leader in healthy, safe, sustainable, and intelligent solutions for buildings and cold chains.
• Our innovations make a real difference – for people and our planet.
• Our employees are at the heart of everything we do: they are creative minds, problem solvers, and team players, united by our values and culture – The Carrier Way.
• As a preferred employer, we offer an inspiring work environment that fosters talent, strengthens collaboration, and drives innovation.
• Our greatest strength? The expertise, passion, and creativity of our employees.

Equal Opportunity

• Carrier is committed to equal opportunity.
• All qualified applicants will be considered regardless of personal characteristics.