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About the Role

As our Lead for Product Data & Telemetry, you’ll design the single source of truth for how we measure our products, including metric definitions, telemetry standards, and the governance model that every dashboard, business review, and roadmap is built upon. You’ll define the data contract that engineering teams instrument against and build models that turn raw product telemetry into portfolio-level insight, with federated data governance as the operating principle. This is a hands-on senior individual-contributor role where your models feed executive decision-making, and you will help shape the company's view of its own products.

Responsibilities

Partner with data governance and enterprise architecture teams on product, customer, and user taxonomies, ensuring clear definitions and consistent modeling against a single source of truth.
Own the product measurement standard, including canonical metric definitions, naming conventions, field ownership, and change control, applied consistently across all business units.
Write the instrumentation specification for engineering teams and partner with them to implement telemetry against the data contract.
Build analytics and data models (SQL, BI, roll-up logic) to transform product telemetry into portfolio-level adoption and value insights.
Own data quality assurance, including coverage, freshness, and reconciliation, to ensure reliable measurement for business reviews.
Set the technical standard for BU-aligned analysts, serving as their reference point for rolling out standards across the business.
Shape the direction of the product analytics stack (capture, warehouse, BI) to ensure cohesive design of the measurement model and tooling.

Requirements

Proven experience designing and governing product data models and taxonomies, successfully implementing canonical metrics and naming standards in a complex, multi-product environment.
Strong data governance practice, including schema and field ownership, change control, and a track record of driving standards adoption across teams without direct management.
Fluency in SQL and experience with the BI/data-warehouse layer, including building and validating roll-up logic.
Sufficient data engineering literacy to design event and telemetry schemas (e.g., Pendo, Amplitude, Segment) and write instrumentation specifications.
Experience establishing a data contract, taxonomy, or metrics layer in a product or analytics context, preferably B2B SaaS, including integrating acquired products onto a shared measurement model.
Credibility to influence without authority, maintaining standards with engineering and product teams.
Collaborative and pragmatic style with a focus on making data clear, simple, and usable.

Skills

SQL
Data Modeling
Data Governance
Telemetry Standards
Schema Design
Instrumentation Specification
BI Tools
Data Warehousing
Product Analytics
Event Schema Design

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior Individual Contributor
Lead

Benefits

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting-free days
Generous time off policy
Wellness programs

About the Company

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, serving over a million users and hundreds of thousands of board members. The Diligent One Platform provides a consolidated view of GRC practices for effective risk management, resilience building, and decision-making. Diligent fosters a culture of bold thinking, rapid execution, curiosity, and continuous learning, aiming to unlock new ways of working and thinking with AI. The company is committed to making a positive impact and building a more sustainable, equitable, and better world. Diligent created the modern governance movement, empowering leaders with technology, insights, and connections to drive impact and accountability. Employees are passionate, smart, and creative individuals dedicated to building the software company of the future and improving the world.
Headquartered in New York, Diligent has offices globally and fosters strong collaboration through a hybrid work model, emphasizing in-person engagement for innovation, teamwork, and community.
Diligent is committed to diversity and inclusion, promoting a diverse team through Employee Resource Groups and providing resources for education, dialogue, and understanding.

Equal Opportunity

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.