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About the Role

Staff Ushers interact directly with patrons attending San Francisco Symphony's concerts and events, providing helpful, welcoming, professional, efficient, and accessible service. This flexible position involves shifts scheduled on an "as needed" basis, primarily on weeknights and weekends, with occasional weekday morning and matinee shifts. Staff Ushers are expected to remain until all public members have vacated the venue.

Responsibilities

• Greet and engage with audience members, ensuring they feel welcomed and valued.
• Answer audience queries, providing timely and useful information and guidance.
• Maintain up-to-date knowledge of the venue, policies, procedures, and upcoming events.
• Be flexible with duties and working hours, including weeknight evenings and weekend shifts.
• Provide guidance to Volunteer Ushers.
• Instruct on emergency procedures and resolve conflicts.
• Attend Emergency Response Plan meetings and implement the plan when necessary.
• Place radio calls to First Aid staff when needed.
• Attend CPR, AED, and Life Saving courses.
• Participate in providing feedback for the Ushers’ Liaison Committee.
• Attend other required trainings.
• Perform additional responsibilities as assigned.

Requirements

• Must become a member of Theatrical Employees Union – Local B-18.
• Must provide usher coverage for an assigned area for an extended period, including standing and traversing stairs.
• Consistent availability on weeknights and weekends.
• Customer service and patron or guest service experience preferred.
• Experience as an usher at a performing arts venue is desirable.
• Excellent verbal communication skills.
• Flexible attitude and patient/tactful in resolving conflict.
• Professional appearance and polite demeanor.
• Ability to work with and provide guidance to Volunteer Ushers.
• Handle conflict resolution in a customer service environment.
• Use ticket scanners and two-way radio / walkie-talkie.
• Follow required dress code.
• Exhibit sensitivity to and understanding of the San Francisco Symphony’s diverse audience members.
• Communicate effectively with a diverse range of people, including donors, prospective donors, volunteers, board members, and community partners.
• Sufficient physical ability and mobility to work in a performing arts setting.
• Ability to stand or sit for prolonged periods.
• Ability to lift, carry, push, and pull moderate amounts of weight.
• Ability to traverse moderate amounts of stairs.
• Ability to operate ticket scanning equipment requiring repetitive hand and wrist motions.

Skills

• Customer service
• Patron service
• Guest service
• Verbal communication
• Conflict resolution
• Radio communication

Location

• San Francisco, CA 94102
• Davies Symphony Hall San Francisco, CA

Work Type

• Part Time
• On Site
• Regular Hours

Experience Level

• Entry

Education Level

• High School

Salary/Compensations

• $30.51 - $30.51 Hourly

Benefits

• This position is not eligible for San Francisco Symphony sponsored benefits.
• This position may be eligible for certain benefits through select ordinances of the City of San Francisco.

About the Company

• The San Francisco Symphony is among the most adventurous and innovative arts institutions in the United States, celebrated for its artistic excellence, creative performance concepts, award-winning recordings, and standard-setting education and community engagement programs.
• The Symphony presents more than 200 concerts and presentations annually for an audience of nearly 350,000 in its home of Davies Symphony Hall and around the Bay Area.
• As a cornerstone of its mission, the San Francisco Symphony provides some of the most extensive education and community programs offered by any American orchestra.
• The Symphony’s free music education experiences engage students in grades 1–12 throughout the San Francisco Unified School District (SFUSD), serving more than 25,000 students annually.
• In 2001, the SF Symphony became the first American orchestra to launch its own in-house record label, SFS Media.
• San Francisco Symphony radio broadcasts, the first in the nation to feature symphonic music when they began in 1926, today carry the Orchestra’s concerts across the country.
• In 2004, the SF Symphony launched the groundbreaking multimedia Keeping Score series on PBS-TV and the web.
• In 2014, the San Francisco Symphony inaugurated SoundBox, an experimental and eclectic live music series.
• In 2023, the San Francisco Symphony partnered with Apple for the launch of a new classical music streaming app, Apple Music Classical, and has since released 17 spatial audio recordings of live concert performances through the app.
• For its adventurous programming, the Symphony has been honored 19 times by the American Society of Composers, Authors and Publishers, and the Symphony’s recordings have garnered France’s Grand Prix du Disque and Britain’s Gramophone Award, as well as 17 Grammy® Awards.

Equal Opportunity

• The San Francisco Symphony is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.