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About the Role
Exa is seeking a Senior Manager of Customer and Partner Marketing to transform customers and the commercial ecosystem into powerful go-to-market assets. This role will own the customer evidence engine, reference and advocacy programs, commercial partner marketing, voice of customer initiatives, proof library management, and AI-first workflow design.
Responsibilities
- Own the pipeline that converts happy customers into published proof: case studies, quantified results, quotes, logo rights, and technical deep dives.
- Build the reference bench: a maintained, tiered pool of customers willing to take calls, speak on stage, and vouch in a deal.
- Own the customer advisory board and the incentives that keep advocates engaged.
- Own the marketing side of commercial partnerships: cloud marketplaces, agencies and consultancies, and technology partners with a co-sell motion.
- Manage joint launches, co-authored content, co-branded assets, marketplace listings, and partner-sourced demand.
- Own the systematic loop that captures what customers actually say and routes it to Product, PMM, and leadership.
- Own the single source of truth for customer proof and partner assets, organized for easy AE access.
- Design and deploy AI-powered workflows to automate the process from customer conversation to published asset.
Requirements
- 5+ years in customer marketing, partner marketing, or product marketing at a B2B technology company, with meaningful time at a high-growth startup.
- Experience running a reference or advocacy program that sales actually used.
- Track record of co-marketing with commercial or platform partners, from joint plan through launch through measured outcome.
- A proven AI builder mindset: you've shipped automations and internal tools using LLMs and workflow platforms.
- Comfort with technical subject matter; ability to hold your own on retrieval, agents, and APIs.
- Excellent writing skills; ability to interview technical individuals and produce respected content.
- Deep craft evidence: a portfolio of published customer proof you personally drove, including specific case studies and metrics.
- Thrive in ambiguity and don't need a playbook to get started.
Skills
- Customer marketing
- Partner marketing
- Product marketing
- AI-powered workflow design
- Customer evidence generation
- Reference programs
- Advocacy programs
- Commercial partner marketing
- Voice of customer analysis
- Content creation
- LLM utilization
- Workflow automation
Location
- San Francisco HQ
Work Type
- In-person preferred
Experience Level
- Senior
Benefits
- Premium medical, dental, and vision coverage
- Monthly wellness benefit
- Monthly commuter benefit
- Reimbursement for eligible egg freezing and related medical expenses up to a $15,000 lifetime maximum
- 16 weeks of fully paid parental leave for all new parents
- Lunch and dinner served daily
- Office stocked with snacks, coffee, and health supplements
- Fresh bread from a local bakery every morning
- Weekly milk tea deliveries
- Monthly picnics and parties
- Visa sponsorship
About the Company
- Exa is building a search engine for the AI era, powering Agents, Fortune 500s, and AI labs with its Search API.
- The company has raised $250M in Series C funding, led by a16z, with participation from Benchmark, Lightspeed, and YC, valuing Exa at $2.2 billion.
- Exa is a rapidly growing company with a team of approximately 100 individuals from diverse backgrounds.
- The company culture is described as high agency, low-ego, focused on solving a significant problem.
- Exa is an AI-first company.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, pregnancy or related conditions, criminal histories consistent with applicable law, or any other basis protected by applicable law.