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About the Role

The Delivery Driver is responsible for the safe, accurate, and timely delivery of orders from our retail locations to customers, ensuring compliance with company standards and a professional experience at the door. This role serves as a key brand ambassador in the final stage of the customer journey. When not on delivery, the role may support in-store operations during downtime or for break coverage including basic guest service, inventory, and store upkeep.

Responsibilities

• Loading, transporting, and delivering items to customers in a safe, timely manner.
• Completing deliveries as instructed through training to ensure all customers are satisfied.
• Providing excellent customer service, answering questions, and communicating complaints from clients to dispatch accurately.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe, clean, driving record.
• Maintaining compliance as it relates to the delivery process outlined in training.
• Proper use of applications related to the delivery process.
• Professional appearance and conduct.
• Effectively communicate with diverse customers and create meaningful connections.
• Strike up a conversation with anyone and be a brand ambassador.

Requirements

• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.
• Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB).
• Clean Driver’s Abstract and Clear Criminal Background Check.
• A Smart Phone with a data plan and a car charger.
• Tech-Friendly (We got some cool apps we need you to learn).
• Fluent in English.
• Weekend availability.
• Available Monday-Sunday between 11am-9pm.

Skills

• Delivery
• Logistics
• Customer Service
• Communication

Location

• Toronto

Work Type

• Full-time
• Structured shift role

Experience Level

• 6 Month minimum delivery or logistics experience

Education Level

• Provincial Cannabis Certification

Salary/Compensations

• Earn and retain 100% of tips during delivery shifts

Benefits

• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount
• Access to perks like Perkopolis, Goodlife and many more

About the Company

• Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District.
• The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon.
• At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Equal Opportunity

• The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.