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About the Role

As an Operational Security & Loss Prevention Specialist, you will act as a frontline risk management professional dedicated to protecting our team members, customers, and company assets, with a primary focus on our Hotels business. Adopting a proactive and highly visible field-based approach, you will provide robust, hands-on support to state operational teams. Your core function is to mitigate operational risk through balanced reactive response and proactive measures.

Responsibilities

Conduct and lead complex on-site investigations into internal theft, fraud, and significant cash or stock losses.
Analyze procedural irregularities and variance data to identify root causes, lead/support investigative interviews, and provide targeted training to high-variance venues to reduce errors.
Investigate critical security incidents and criminal activity to implement root-cause mitigation strategies.
Develop physical security programs, provide immediate incident response, and coach venue leaders on best-practice controls.
Act as the local Subject Matter Expert (SME) for all risk and protection matters.
Prioritize and conduct unannounced, risk-based venue visits and holistic reviews to assess local risk levels, identify vulnerabilities, and deliver localized training.
Build and maintain strong relationships with Police, regulatory authorities, security vendors, and external partners.
Prepare detailed evidence briefs to support Police action and court outcomes.
Partner with Format Partners to assess and mitigate risks for new builds, renewals, and venue acquisitions, while contributing to company-wide risk policies, procedures, and training materials.

Requirements

Minimum of 3 years of relevant experience in a comparable loss prevention role or within Endeavour Operations.
Proven experience in multi-site loss prevention or corporate security.
Demonstrated expertise in formal investigative techniques, including interviewing, evidence gathering, physical security controls, cash handling controls, and internal fraud prevention.
Strong commercial acumen with the ability to analyze, interpret, and present data points relating to loss prevention, translating insights into actionable risk strategies in a fast-paced environment.
Skilled communicator with strong lateral influencing skills, using a positive, coaching communication style to build rapport and engage with staff at all levels.
Ability to work autonomously, manage dynamic workloads effectively, and maintain resilience under pressure.
Pragmatic problem-solver who leads effectively through ambiguity and thrives in an active, hands-on field role.
Law enforcement experience is advantageous.
Previous Venue Management experience is highly regarded.
Proficiency in utilising Google Suite, Tableau, Google Slides is desirable.
Thorough understanding of POS and gaming policies/procedures is desirable.

Skills

Risk management
Investigative techniques
Interviewing
Evidence gathering
Physical security controls
Cash handling controls
Internal fraud prevention
Data analysis
Communication
Influencing
Problem-solving
Google Suite
Tableau
Google Slides

Location

Sydney
Adelaide

Work Type

Field-based
On-site presence within venues
Rotational weekend roster

Experience Level

Minimum of 3 years of relevant experience

Benefits

Exclusive discount card for ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands.
Discounts at Woolworths supermarkets and BIG W.
Access to a range of free services to help support physical, mental and financial wellbeing.
Dedicated learning and development options.

About the Company

Endeavour Group is big on sociability.
Together we create the moments that bring millions of people together.
We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.
We’re all about creating a more sociable future - for our customers and each other.

Equal Opportunity

Endeavour Group is a workplace where everyone’s welcome.
Equal opportunity is key.