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About the Role
As our Seasonal Operations Manager, you're the boots-on-the-ground force that keeps every department aligned, every guest moving, and every night running without a hitch. You'll work directly alongside the General Manager to ensure our event operates at peak efficiency from first build to final strike.
Responsibilities
- Serve as direct supervisor for all operational departments, including parking, ticketing, retail, custodial, guest services, general event staff, and security
- Partner with the General Manager to develop, implement, and continuously refine SOPs for every aspect of the event
- Lead recruitment, onboarding, and scheduling of operations staff to ensure optimal shift coverage nightly
- Approve operational staff timecards and maintain accurate, up-to-date labor tracking
- Lead pre-show briefings with department leads each night, communicating priorities, updates, and expectations
- Serve as the primary on-site point of contact for all vendors during build, show, and strike periods
- Oversee build and strike of event infrastructure in coordination with department leads and external vendors
- Ensure all stations are fully staffed, stocked, and show-ready before guest arrival each night
- Implement and enforce operational workflows for crowd control, queue management, and emergency access
- Monitor guest flow in real time throughout the night, proactively addressing congestion, signage gaps, and staffing needs
- Conduct quality control walkthroughs each show night to uphold standards for cleanliness, safety, and guest experience
- Maintain ongoing communication with the General Manager on operational needs, staff performance, and guest feedback
- Partner with Guest Services to resolve guest concerns and incidents quickly and professionally
- Be a visible, accessible presence across all departments—supporting morale and empowering on-the-ground problem-solving
- Champion a culture of accountability, professionalism, and teamwork throughout the operations staff
- Ensure proper placement and maintenance of all event signage—directional, safety, and informational—for clear guest navigation
- Support the General Manager in emergency planning and enforce all safety protocols including access control, egress pathways, and regulatory compliance
- Monitor custodial needs throughout the event, coordinating rapid responses to spills, restroom issues, and trash overflow
Requirements
- 3–5 years of experience in live event, theme park, or venue operations
- At least 1 year in a management or supervisory role preferred
- Demonstrated success managing multiple departments in fast-paced, high-volume environments
- Strong communication and leadership skills with the ability to stay calm and decisive under pressure
- Working knowledge of staff scheduling platforms, timecard systems, and basic safety protocols
- Ability to stand, walk, and navigate indoor and outdoor event spaces—including uneven terrain and crowded areas—for extended periods
- Ability to lift up to 30 lbs as needed
- Availability to work evenings, weekends, and extended hours throughout the season
- Must be 18 years of age or older
Skills
- Live event operations
- Theme park operations
- Venue operations
- Management
- Supervisory skills
- Communication skills
- Leadership skills
- Decision-making under pressure
- Staff scheduling platforms
- Timecard systems
- Basic safety protocols
- Crowd control
- Queue management
- Emergency planning
- Vendor management
Location
- Denver, CO 80216
Work Type
- Seasonal
- Temporary
Experience Level
- 3-5 years of experience
- 1 year management/supervisory experience
Salary/Compensations
- $8,892.00 - $8,892.00
Benefits
- This position is not eligible for company-sponsored benefits.
- Employees will accrue paid sick leave as required under Colorado law.
About the Company
- Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions.
- With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible.
- Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception.
- When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.
Equal Opportunity
- Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, disability, age, genetic information, military or veteran status, or any other characteristic protected by law.
- Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com.