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About the Role

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. As the Customer Banking Specialist Relief based out of our Chatswood Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.

Responsibilities

Support customers with enquiries, maintenance on accounts and process applications for credit products
Complete Financial Health Checks to assess customers’ financial needs and identify any changes
Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Requirements

Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
Excellent communication skills & the ability to articulate financial terms in a clear way
The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.

Skills

Home Loans
Business Banking
Financial Advice
Customer Service
Communication Skills
Problem Solving

Location

North Shore & Beaches Area
Chatswood Branch

Work Type

Part Time
Travel will be required

About the Company

We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.
At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Equal Opportunity

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