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About the Role

Toronto Paramedic Services is seeking a people manager with payroll experience and a strategic focus to ensure timely and accurate pay for staff and continuity of key administrative functions. The Supervisor Administrative Services PS will report to the Deputy Commander, Scheduling, Payroll and Administrative Services, and will supervise administrative, clerical, payroll, and time & attendance reporting activities. This role involves building relationships with internal divisions to ensure policy alignment and resolve inquiries, and using a strategic lens to support senior leadership decision-making and unit continuity.

Responsibilities

Implements detailed plans and recommends policies/procedures regarding program specific requirements.
Supervises and coordinates a wide range of services, including payroll time and attendance, records management, courier and mail services, and office administration.
Supervises, motivates, trains, recognizes, and celebrates the successes of assigned staff, ensuring effective teamwork, high standards of work quality, continuous learning, and innovation.
Supervises the day-to-day operation of assigned staff, including scheduling, assigning, and reviewing work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances, and recommends disciplinary action.
Coordinates recruitment and initiates disciplinary action as necessary, participating in the grievance process.
Supports the recruitment and promotional process for the Division, ensuring fairness and adherence to corporate policies, procedures, Human Rights Legislation, and Collective Agreement provisions.
Develops innovative training programs for unit staff in administration and payroll practices, with a focus on onboarding new staff.
Works closely with the Pension Payroll and Employee Benefits (PPEB) division to identify and resolve payroll specific issues.
Provides and interprets standard reports to management, suggesting enhancements or new reports and dashboards to assist with decision making.
Ensures legislative requirements and corporate policy changes are incorporated and compliant with staff training, staffing plans, and programs.
Develops payroll and administrative policies and procedures for the division and implements interim procedures for divisional administrative policies.
Ensures accurate payroll administration and time entry into the payroll system, and consistent management of payroll source documents, forms, files, records management, rosters, reports, and audit activities.
Monitors and reports on the analysis of Paramedic pay variances. Liaises with employees, Management, PPEB, and the Union to resolve overpayment/underpayment issues.
Monitors and provides oversight of organizational and position changes.
Evaluates, adjusts, and introduces innovative strategies to new and emerging issues, administrative processes, staffing requirements, and priorities.
Liaises with Finance, People & Equity, other divisions, and various levels of staff to resolve administrative and payroll related issues, clarify roles, and build partnerships.
Provides input into and administers assigned budget, ensuring expenditures are controlled within approved limits.
Works collaboratively with the Corporate Employee Relations team on collective agreements and administering Collective Agreement matters.
Provides guidance and advice regarding Corporate and Divisional policies, procedures, and legislative regulations to all staff levels.
Participates in corporate and divisional committees to develop and implement reports, management information systems, policies, processes, and procedures for SAP, Workforce Central, and TeleStaff systems.
Maintains continuous awareness of staffing levels. Analyzes and projects staffing requirements, and monitors resources.
Reports, coordinates, presents, and negotiates the recovery of overpayments as per Collective Agreements and corporate policies.
Coordinates the preparation and processing of payroll notification forms, employee separation forms, alternate rate forms, and employee payouts.

Requirements

Post-secondary education in a discipline pertinent to the role (e.g., Business administration, etc.) OR a combination of education and relevant experience.
Considerable experience managing staff, providing team leadership and work direction in a corporate and/or unionized environment.
Considerable experience and understanding using automated payroll/time and attendance systems (e.g., SAP/UKG).
Experience successfully leading multiple project and change initiatives, from inception to implementation, in a detailed and time-sensitive environment.
Must possess a valid Ontario Class “G” Driver’s License and have the ability to obtain and maintain a City Permit.
Excellent interpersonal skills with the ability to establish and maintain effective working relationships with public and staff.
Excellent organizational skills with the ability to effectively establish timelines and handle a varied workload.
Ability to exercise independent judgement and discretion in dealing with confidential matters.
Familiarity with and the ability to appropriately apply applicable government legislation and statutes such as, Municipal Freedom of Information and Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, Employment Standards Act, and labour and human rights.
Ability to support the Toronto Public Service values and to ensure a culture that champions equity, diversity, inclusion and respectful workplaces.

Skills

Payroll experience
Strategic focus
People management
Team leadership
Work direction
Automated payroll/time and attendance systems (e.g., SAP/UKG)
Project management
Change management
Interpersonal skills
Organizational skills
Independent judgement
Discretion
Applicable government legislation and statutes
Equity
Diversity
Inclusion
Respectful workplaces

Location

4330 Dufferin St.

Work Type

Full-Time
Temporary (12 months)

Experience Level

Considerable experience managing staff
Considerable experience using automated payroll/time and attendance systems
Experience leading multiple project and change initiatives

Education Level

Post-secondary education in a discipline pertinent to the role (e.g., Business administration, etc.) OR a combination of education and relevant experience.

Salary/Compensations

$89,337 - $132,880

About the Company

Toronto Paramedic Services is part of the City of Toronto, which is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Disability-related accommodation during the application process is available upon request.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).