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About the Role

TFP is recruiting a Quality Assurance Manager to advance its enterprise quality program across its network of fertility clinics. This role will support the implementation of consistent quality management practices, internal auditing, inspection readiness, and continuous quality improvement throughout the network.

Responsibilities

• Support integration and optimization of TFP's QMS across network clinics, acting as super-user for clinic-level onboarding and support.
• Lead internal audit programs to assess clinic compliance with quality standards and applicable regulations.
• Manage non-conformance, deviation, and CAPA reporting, tracking trends and verifying corrective action completion.
• Build regulatory expertise and lead clinic audit preparation and Health Canada inspection coordination.
• Support accreditation readiness through standardized checklists and onsite inspection support.
• Partner with clinic leadership and staff to embed quality practices, deliver QA training, and support incident investigations and root-cause analysis.
• Contribute to network-wide quality metrics and reporting for leadership review.

Requirements

• Bachelor's degree in a life sciences, laboratory science, nursing, or related health discipline (or equivalent experience).
• Minimum 5 years of quality assurance experience in a regulated health, laboratory, tissue/blood establishment, or pharmaceutical/medical device environment.
• Demonstrated experience with quality management systems (document control, CAPA, internal audit) in a regulated setting.
• Working knowledge of Health Canada regulatory frameworks or ability to acquire this quickly.
• Strong audit skills — planning, conducting, and reporting on internal or third-party audits.
• Bilingual (English/French) strongly preferred.

Skills

• Quality Management Systems (QMS)
• Document Control
• Corrective and Preventive Actions (CAPA)
• Internal Auditing
• Regulatory Compliance
• Health Canada Regulations
• Inspection Readiness
• Root Cause Analysis
• Quality Metrics and Reporting

Location

• Greater Toronto Area (multi-site)

Work Type

• Full-time
• Permanent
• Onsite (multi-site travel required)

Experience Level

• Minimum 5 years of quality assurance experience

Education Level

• Bachelor's degree in a life sciences, laboratory science, nursing, or related health discipline (or equivalent experience)

About the Company

• TFP is a network of fertility clinics.