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About the Role

The Support Specialist II position is a mid-level, non-exempt position that under general supervision provides technical/customer service to attorneys and staff on all Firm computer systems. Additionally, the specialist may be asked to work on special projects as defined by the Team Lead, IT manager or Regional Head of IT Services.

Responsibilities

• Comply and adhere to the Firm’s IT policy and procedures, risk management, HR policies, respect in the workplace, and Firm and client confidentiality.
• Provide a high level of professionalism and customer service to all attorneys, staff, and guests.
• Submit, resolve, and follow up on incident tickets for all IT work requests. Escalate to the service desk, Team Lead, IT manager, or Regional Head of IT Services if it cannot be resolved promptly or assistance is needed.
• Process new hires, issue equipment, program phone extensions, set up new hire offices, or issue equipment to fully remote workers. Assist with onboarding, including accounting for and issuing access security cards if required.
• Process departures according to IT guidelines, including retrieving equipment and backup data, and accounting for all departed user assets in ServiceNow.
• Account for all IT assets and record keeping in Service Now, supplies, and accessories.
• Image laptops, perform maintenance and repair, critical BIOS and software updates, and troubleshoot laptop issues.
• Issue and account for loaner computers and devices as needed.
• Provide video conference support, including troubleshooting, maintenance, repair, service calls, and upgrading hardware and firmware.
• Support onsite marketing and client-sponsored events.
• Set up and assist with depositions and war rooms, with potential for offsite trial support as needed.
• Provide onsite and/or remote support to other offices as needed for coverage.
• Assist in other duties and projects as requested within the scope of responsibilities.

Requirements

• Minimum of three year's experience in IT and AV support or Service Desk support.
• General Proficiency with Microsoft Windows, Apple MacOS, Apple iOS, and Androids.
• General proficiency in Microsoft Suite of Products.
• Understanding of Network and IoT.

Location

• New York

Work Type

• On-site

Experience Level

• Mid-level

Salary/Compensations

• $61,000 to $85,000

Benefits

• Elective health benefits including medical, dental, vision and life
• Robust mental well-being programs
• Child, family, elder, and pet care benefits
• Short- and long-term disability
• Industry leading parental leave benefits
• Health savings account contributions (w/applicable medical plan)
• Flexible spending accounts
• 401K program
• Paid Time Off program
• Paid holidays

About the Company

• Orrick is a global law firm focused on delivering innovative solutions for four sectors: Technology & Innovation, Energy & Infrastructure, Finance and Life Sciences & HealthTech.
• Founded over 150 years ago in San Francisco, Orrick has offices in 25+ markets.
• Recognized globally for delivering the highest-quality legal advice and for our culture of innovation and collaboration.

Equal Opportunity

• We are an Equal Opportunity Employer.