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About the Role

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Guest Services Associate on our Guest Services team at/in Garnet Health Medical Center Middletown.

Responsibilities

Responsible for the smooth operation of the main reception desks ensuring the highest level of service excellence and safety.
Ensures that all visitors receive a pass generated from the Visitor Management System (VMS).
Ensures that visitor guidelines and restrictions are adhered to.
Assists visitors with HIM and financial assistance requests.
Assists with virtual/zoom to connect patients and families when needed.

Requirements

Minimum of three (3) years customer service experience working with the public preferred.
Exceptional Customer Service skills.
Works in a clean, well-lighted, heated or ventilated facility.
No routine exposure to hazards.
Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks.
Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment.
Can withstand long periods of sitting, standing and/or constant walking.
Ability to lift 10 lbs.
Ability to foster collaborative relationships.
Ability to work well under pressure.
Ability to organize and synthesize new information, and prioritize tasks.
Possesses critical thinking, analytical skills and flexibility.
Ability to multi-task.
Required detailed attention to work in an environment where interruptions cannot be controlled.
Demonstrates sensitivity to customer needs and expectations.
May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.

Skills

Exceptional Customer Service skills
Critical thinking
Analytical skills
Flexibility
Multi-tasking
Attention to detail

Location

Garnet Health Medical Center Middletown

Work Type

Full-time

Experience Level

3 years customer service experience preferred

Education Level

High School Diploma

Salary/Compensations

$22.72 - $23.41 hourly

About the Company

Garnet Health is the Hudson Valley’s leading integrated health system.
Focuses on patient-centric care.
A collective of visionary leaders and dedicated and caring professionals working as a team.
A growing and award-winning health system.
Serves a diverse community that provides the best of both city and rural life.