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About the Role
The Administrative Officer, Exams provides day-to-day administrative support within Student Lifecycle, helping to ensure services are delivered efficiently and meet the operational needs of the Registrar & Student Services Unit (RASS) within the Division of the Deputy Vice-Chancellor Education & Student Experience. The position undertakes a range of high-quality, customer-focused administrative processes and communications. The role has a particular focus on the central management of examinations and the coordination of student records, while also developing broad knowledge across the administration of the student lifecycle. The UNSW Exams team is small but plays a significant role, managing approximately 40,000 exam sittings each term.
Responsibilities
- Maintain undergraduate, postgraduate coursework and non-award student academic records
- Assist with the preparation and delivery of all centrally managed examinations both on and off campus, including casual exam staff recruitment and rostering
- Assist with the management of examinations for students with specific examination requirements
- Develop a thorough knowledge of and be able to interpret UNSW policies and procedures and provide advice to staff and students on the policies and procedures
- Provide high level administrative support to the Examinations and other nominated teams across Student Lifecycle
- Develop and maintain detailed filing systems, spreadsheets, databases, websites and other administrative systems
- Respond to a range of in-person, telephone and email enquiries from internal and external stakeholders, and initiate, action or escalate as necessary
- Participate in relevant projects and business improvement activities
- Support the set up and rostering of casual team members hired for exam periods
Requirements
- Experience working in exams within higher education
- Previous administrative experience with high attention to detail
- High-level computer literacy, including excellent proficiency in Microsoft Office applications and the ability to learn new software
- Ability to remain calm in high-pressure environments
- Advanced time management, organisational, and problem-solving skills
- Experience coordinating casual staff and workforce rosters, or a willingness to learn how to set up and manage rostering processes
- Ability to work the required hours, including during exam periods
- Candidates will need to have full working rights – this role is not available for sponsorship.
Skills
- Strong communication
- Strong administration
- High-level computer literacy
- Proficiency in Microsoft Office applications
- Ability to learn new software
- Time management
- Organisational skills
- Problem-solving skills
Location
- Kensington UNSW Campus
Work Type
- Permanent Full Time
- Hybrid (2 days onsite during non-exam periods)
- Full onsite attendance required during examination periods
- Overtime and weekend work required
Experience Level
- Level 5
Salary/Compensations
- $92,265 + 17% super
About the Company
- UNSW is committed to equity diversity and inclusion.
Equal Opportunity
- Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
- UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.