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About the Role

Serve as a subject matter expert on employee relations matters, delivering effective solutions to assigned business lines or territories. This role involves resolving problems, investigating complaints, coaching managers and employees, and ensuring equitable application of policies and regulations.

Responsibilities

• Serve as a subject matter expert on employee relations matters with significant impact.
• Participate in senior level HR projects and work with senior management on complex ER issues.
• Deliver high quality decisions and counsel to managers and employees with oversight from an ER manager.
• Identify and analyze employee relations matters and recommend appropriate employment action.
• Administer the Bank’s Performance Expectations and Corrective Action Policy in consultation with line managers.
• Use judgment to accelerate Corrective Action as appropriate.
• Utilize authority to decide when termination of employment is appropriate and oversee the termination process.
• Prepare documentation and enter into applicable systems consistent with bank standards.
• Counsel managers on Corrective Action, highlighting legal requirements and ramifications.
• Participate in EEOC/Human Rights/Wage and Hour regulatory complaints and may represent the Bank at investigative conferences, unemployment hearings and meetings.
• Interpret and counsel employees and managers on the employee handbook.
• Receive complaints, conduct investigations, assist the Investigations Team, recommend and resolve problems, and counsel employees.
• Counsel employees on conduct issues, including disputes, financial problems, illness or disability, and performance matters.
• Facilitate dispute resolutions.
• Conduct presentations and trainings on employee relations topics.
• Support, develop, revise, and oversee training programs on Bank policy, sexual harassment, legal issues, performance management, and other topics.
• Identify possible alternatives, resolutions, and/or solutions for employee relations matters requiring Employee Relations Intervention.
• Collaborate with other HR Centers of Excellence for matters requiring interdisciplinary involvement.
• Generate reporting, communications, and presentations on Employee Relations topics.
• Serve as a mentor for Employee Relations Specialists and less experienced Employee Relations Partners.
• Support exit interview process, including analyzing results and follow-up.
• Interpret inquiries regarding Bank policies and procedures and report policy issues.
• Keep informed on developments in employee relations, wages and salaries, employee benefits, recruitment, and equal opportunity.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls.
• Identify risk-related issues needing escalation to management.
• Promote a work environment that supports engagement and belonging.
• Maintain M&T internal control standards.
• Complete other related duties as assigned.

Requirements

• Bachelor’s degree in related field (Human Resources, Business Administration, Communications) and 5 or more years relevant work experience OR in lieu of degree, a combined minimum of 9 years higher education and work experience.
• Experience consulting on ER issues and conducting and leading investigations.
• Excellent oral and written communication skills.
• Ability to travel, including overnight travel, as needed.
• Outstanding interpersonal, analytical, influencing, writing, and mediation skills.
• Demonstrated ability to think critically and work with agility in a dynamic, changing, and sometimes ambiguous environment.
• Proven ability to be self-motivated, well organized, and constantly learning.
• HR generalist, employee relations, or internal business line manager with significant people management experience.
• Understanding of employment law, including general interpretation and application.
• Experience mentoring or leading others.

Skills

• Employee Relations
• Mediation
• Critical Incident Management
• Organization Intervention
• Performance Management
• Corrective Action
• Investigation
• Dispute Resolution
• Training Development
• Risk Mitigation
• Policy Interpretation
• Communication
• Analytical Skills
• Influencing Skills
• Writing Skills
• Critical Thinking
• Agility
• Self-Motivation
• Organization
• Continuous Learning

Location

• Buffalo, New York, United States of America

Work Type

• Onsite

Experience Level

• 5+ years relevant work experience
• 9+ years combined higher education and work experience

Education Level

• Bachelor's degree in Human Resources, Business Administration, or Communications
• SHRM CP or PHR

Salary/Compensations

• $89,600.00 - $149,300.00 Annual (USD)

About the Company

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.