Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Act as the primary customer service contact for in-bound customer/client calls, solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills.
Responsibilities
- Receive incoming customer client calls using excellent customer service and telephone skills.
- Answer inquiries and resolve customer issues for all treasury management products.
- Use related software, mainframe applications, and appropriate documentation to answer inquiries.
- Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries.
Requirements
- Associate’s degree and a minimum of 1 year customer service or related experience.
- In lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.
Skills
- Excellent oral and written communication skills
- Excellent customer service and telephone skills
Location
- Williamsville, New York, United States of America
Work Type
- Full-time
Experience Level
- 1 year customer service or related experience
Education Level
- Associate’s degree
Salary/Compensations
- $20.55 - $34.25 Hourly (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.