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About the Role

This Senior Business Analyst role supports critical transformation and continuous improvement initiatives within the General Insurance technology function. You will play a key role in shaping and delivering high-quality solutions by leading end-to-end analysis, connecting business needs with technology delivery, and ensuring solutions are fit for purpose. Your insights will directly influence system, process, and customer experience evolution.

Responsibilities

Lead business and functional requirements definition across complex technology initiatives
Facilitate workshops and collaborate with stakeholders to gather, validate and refine requirements
Translate business needs into clear specifications, user stories, and functional designs
Partner closely with product owners, developers, and testers to deliver robust solutions
Support testing, implementation, and ongoing optimisation of system changes
Drive process improvement and contribute to continuous delivery within agile squads

Requirements

Proven experience working as a Senior Business Analyst within complex IT environments
Strong insurance domain knowledge across areas such as underwriting, claims, or policy systems
Experience delivering system enhancements including integrations, workflows, and UI changes
Deep understanding of agile delivery practices including user stories, backlog refinement, and sprint ceremonies
Ability to engage and influence stakeholders across technical and business teams
Excellent communication, facilitation, and documentation skills

Location

Remote
Onsite

Work Type

Hybrid
Full-time

Experience Level

Senior

Benefits

5 weeks of annual leave for permanent staff
15 days of personal/carer’s leave
Access to Family Care (parental leave)
Hybrid working arrangement (3 days in office, 2 days remote)
Access to wellbeing programs
AUD$500 wellbeing payment per year
AUD$295 new starter e-voucher for work-from-home setup
Award-winning training programs
Global mobility opportunities
Volunteer opportunities
State-of-the-art Green Star rated offices
A tree planted for every new employee

About the Company

Forbes 2024 ‘World’s Best Employers’
Fortune’s ‘World’s Most Admired Companies’ for 2025
A leader in the insurance industry
Values-driven global organisation experiencing real growth and transformation
Committed to making a tangible difference and taking continuous steps towards a sustainable future
Committed to wellbeing and driving digital transformation
Recognized as WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity

Equal Opportunity

Zurich is an equal opportunity employer.
Committed to ensuring that our recruitment process is fair and accessible for all candidates.
Encourage candidates to let us know if any special accommodations are required to participate in our recruitment process.