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About the Role
Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Responsibilities
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Requirements
- Available to work flexible schedule, including nights and weekends
- Able to respond appropriately to changes in direction or unexpected situations
- Applicants with arrest or conviction records will be considered for employment.
Skills
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Team player, working effectively with peers and supervisors
- Able to train others
Location
- Amherst, NY
Work Type
- Full-time
Experience Level
- 1 year retail experience
- 6 months leadership experience
Salary/Compensations
- $17.00 to $17.50 per hour
Benefits
- Associate discount
- EAP
- Smoking cessation program
- Bereavement leave
- 401(k) Associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union membership
- Referral bonuses
- 401(k) match (for those who meet service or hours requirements)
- Medical insurance (for those who meet service or hours requirements)
- Dental insurance (for those who meet service or hours requirements)
- Vision insurance (for those who meet service or hours requirements)
- HSA (for those who meet service or hours requirements)
- Health care FSA (for those who meet service or hours requirements)
- Life insurance (for those who meet service or hours requirements)
- Short-term disability (for those who meet service or hours requirements)
- Long-term disability (for those who meet service or hours requirements)
- Paid parental leave (for those who meet service or hours requirements)
- Paid holidays (for those who meet service or hours requirements)
- Paid vacation (for those who meet service or hours requirements)
- Paid sick leave (for those who meet service or hours requirements)
- Auto insurance discounts
- Home insurance discounts
- Scholarship program
- Adoption assistance
About the Company
- TJX Companies is a Fortune 100 company and the world's leading off-price retailer.
- Operates TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx.
- Offers opportunities for growth, exploration, and achievement.
- Embraces diversity, fosters collaboration, and prioritizes employee development.
- Provides a competitive salary and benefits package.
Equal Opportunity
- Considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.
- Provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.