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About the Role

As a Reservations Agent, you will assist hotel guests from inquiry to arrival, serving as the go-to expert for room availability, rates, and hotel experiences. You will suggest upgrades and collaborate with teams to ensure a smooth guest experience.

Responsibilities

• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.
• Act as the first point of contact for guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
• Allocate rooms based on guest preferences, availability, and business demands.
• Handle payment transactions securely and accurately verify billing details.
• Suggest room upgrades, offer special amenities, and fulfill specific guest requests.
• Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.
• Assist in resolving guest complaints or issues related to reservations, billing, or room assignments.

Requirements

• Customer service-oriented with exceptional communication skills.
• Previous experience in a similar role in the hospitality industry is preferred.
• Proficiency in using reservation and property management systems is a plus.
• Problem-solving skills and the ability to remain calm under pressure.
• Team player with a positive attitude and willingness to go the extra mile.

Skills

• Communication skills
• Problem-solving skills
• Reservation systems proficiency
• Property management systems proficiency

Location

• Sydney CBD

Work Type

• Full-time

Experience Level

• Preferred previous experience in a similar role

Benefits

• ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide.
• Family & Friends Discounts on accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on worldwide stays.
• Learn Your Way - Access to Accor’s industry leading training platforms, Accor Academy and Typsy.
• Build Your Network - Opportunity to grow hospitality network worldwide.
• Worldwide Opportunities - Opportunities to grow career within a world-leading hotel operator.

About the Company

• Mantra 2 Bond Street is centrally located in the Sydney CBD, offering sophisticated rooms including executive studios, one and two bedroom apartments and a three-bedroom penthouse, most with stunning city views.
• Bar Allora is a modern Italian bar and restaurant in Sydney CBD, inspired by the fast-paced rhythm of Milan.
• Accor is a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
• Accor is an inclusive company, building diverse teams across the globe.

Equal Opportunity

• At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.