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About the Role

In this unique role, you will support funeral homes and private parties by placing obituary notices in both print and online formats. Additionally, you will support clients by placing legal notices and some classified advertising. A strong focus on accuracy and professionalism in all communications is essential. You play a key role in establishing and sustaining our clients’ trust, which is vital to the success of the business.

Responsibilities

Handling and processing obituary and legal notices
Formatting and proofreading content
Managing incoming calls and emails
Assisting customers with advertising orders
Providing accurate product and deadline information
Responding to all customer inquiries or concerns with empathy, professionalism and efficiency
Responding promptly to incoming calls and emails
Processing and proofreading content with a strong focus on accuracy
Replying to customers in a timely fashion
Identifying and assessing customers' needs to achieve satisfaction
Assisting with processing notices and advertising orders
Building sustainable, trusting relationships with customer accounts
Adhering to guidelines, deadlines, and workflow processes
Providing a great customer experience by addressing all the customers’ needs in a courteous and friendly manner

Requirements

Ideal candidates can easily prioritize and complete work accurately while consistently meeting deadlines
Demonstrate patience and empathy
Communicate effectively with both their team members and our customers and clients

Skills

Multitasking
Proofreading
Organizational skills
Empathy
Accuracy
Professionalism
Ability to multitask, prioritize, and manage time effectively
Proven customer support experience, ensuring client satisfaction
Ability to meet and exceed productivity requirements and deadlines
Excellent phone etiquette, active listening, and organizational skills
Strong communication skills, both verbal and written
Open to feedback and support to help you be successful in your role
Experience in data entry and call center environments
Familiarity with Microsoft Office; general computer skills

Location

Williamsville, NY

Work Type

Hybrid
Full-Time
Part-Time

Experience Level

Entry Level

Salary/Compensations

$16.50/hour, plus an incentive plan

Benefits

Paid Training
Paid Time Off
Paid Holidays
Medical & Dental
401(k)
Credit Union Membership
Hands-On Training & Team Support

About the Company

We provide support to many of North America's largest media organizations. By joining our team, you'll engage with a diverse range of markets, systems, and processes, while enhancing your skills in delivering outstanding customer experience and providing the most effective recommendations and guidance.

Equal Opportunity

Media Sales Plus is an Equal Opportunity Employer