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About the Role

The Enrollment and Admissions team at Cornell Tech is seeking an experienced Coordinator to support the unit across all master’s degree programs. This role is critical in growing and evolving the enrollment management strategy by providing administrative support, assisting with prospective student inquiries, and managing the admissions review process.

Responsibilities

• Serve as the point-person for all prospective student general inquiries (admissions inbox, phone, in person).
• Responsible for all scheduling requests with prospective students for staff and faculty.
• Coordinate all phone, virtual and/or in-person admissions interviews on and off Cornell Tech campus.
• Oversee occasional seasonal staff to help cover all master’s degree program processes.
• Ensure a seamless interview experience for all interviewers and interviewees.
• Work closely with program faculty, Assistant Director, and/or alumni to conduct interviews and complete all evaluations.
• Responsible for all recruitment inventory as well as admissions document packaging and shipping.
• Manage and process all applications including the initial review for completeness, data accuracy and document updates for admission review.
• Support Assistant Directors with application review and selection recommendations.
• Take initiative on issues, problem-solve, and anticipate the needs of applicants.
• Inform the Assistant Director and Director of Enrollment and Admissions of progress and recommend operational solutions.
• Collaborate with the Director, Assistant Directors and other Cornell Tech faculty/academic program directors and staff on recommending solutions and carrying out new ideas for necessary improvements.
• Demonstrate understanding and operate in alignment with university policies and procedures to ensure legal and ethical admissions operations.
• Demonstrate understanding and operate in compliance with federal, state and university data privacy and security regulations, policies, and best practices relating to the access and use of student records.
• Serve as the first point of contact by phone, email and in person for the campus regarding recruiting.
• Counsel and advise prospective students on the admissions process, requirements, and timeline.
• Coordinate and execute all events on and off campus that support recruitment and yield for all master’s degree programs.
• Organize daily class visits, campus tours, prospective and admitted student meetings, virtual/web-based events, conferences, and other small- and large-scale events.
• Retrieve and report metrics associated with each event to the Assistant Directors and Director.
• Coordinate with appropriate student groups and alumni to organize integration with prospective and admitted student events and visits.
• Cover recruitment and yield events as needed including evenings, weekends, and domestic travel.
• Coordinate the immigration process for international master’s degree students and ensure timely processing of documents.
• Respond to inquiries regarding visa and declaration of finances for international students.
• Compile all requirements for visas and communicate with international students on the visa process.
• Coordinate closely with the Enrollment and Student Services teams to stay informed and aligned on student issues as it pertains to the enrollment process for all incoming students.
• Stay aligned with new student communications including the development of a new student ecosystem plan that is inclusive of all degree programs.
• Assist with all logistical needs across teams to help coordinate responsibilities with Cornell Tech and Ithaca departments.

Requirements

• Bachelor’s degree; and up to 2 years of relevant work experience in student services, admissions or a related field or an equivalent combination of education and experience.
• Superior customer service skills.
• Demonstrated ability to effectively identify and manage academic and administrative priorities.
• Ability to handle complex, confidential, and sensitive situations.
• Ability to manage data.
• Proficiency in the use of SLATE online application systems is required.
• Excellent written and verbal communication skills with attention to detail.
• Ability to succinctly summarize thoughts, verbally and in writing, to accurately reflect decisions or intent regarding university policies and actions to students.
• Demonstrated ability to use sound judgment, creativity, and problem-solving skills.
• Ability to be flexible and work effectively with a team of professionals in a fast-paced, complex organization.
• Effective listening skills.
• Ability to effectively share knowledge and information.
• Ability to ask questions.
• Willingness to work some evenings and weekends.
• Willingness to travel domestically as necessary.

Skills

• Optimizes Work Processes
• Manages Ambiguity
• Collaborates
• Action Oriented
• Excel
• SLATE
• Written communication
• Verbal communication
• Attention to detail
• Data management
• Problem-solving
• Flexibility
• Teamwork
• Listening skills
• Knowledge sharing

Location

• Roosevelt Island, New York City

Work Type

• Full-time
• Hybrid
• Onsite

Experience Level

• Up to 2 years of relevant work experience

Education Level

• Bachelor's degree

Salary/Compensations

• $68,800 to $76,600

Benefits

• Benefits-eligible
• Competitive compensation
• Generous time-off

About the Company

• Cornell Tech is Cornell University’s state-of-the-art campus in New York City that develops leaders and technologies for the AI era through foundational and applied research, graduate education, and new ventures.
• Located on Roosevelt Island, the growing campus was founded in partnership with the Technion-Israel Institute of Technology and in close collaboration with the NYC Economic Development Corporation.
• Nearly 120 new companies have spun out from startup programs at Cornell Tech, and 95 percent of them are based in New York City.
• Cornell Tech continues to have a transformative economic impact on the region’s tech sector.

Equal Opportunity

• Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.”
• No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
• Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
• We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
• Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act.
• We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.