Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role supports Banking Operations & Credit Services, providing backend support to HSBC Japan. The job holder will manage the life-cycle of deposit accounts and credit facilities, ensuring error-free processing, operational efficiency, and excellent customer service. Key responsibilities include daily operations monitoring for corporate banking (deposits, lending, reporting) and legacy private banking services, process improvement, project participation, audit support, incident reporting, and outsourcing management.

Responsibilities

Daily operation checking and performance monitoring for corporate customer deposit accounts (opening, servicing, closure).
Daily operation checking and performance monitoring for corporate customer credit services (lending, facility management, security management for loans and overdrafts).
Daily operation checking and performance monitoring for reporting.
Daily operation checking and performance monitoring for legacy private banking services (mortgage loans and unit trusts).
Manage quality, productivity, resource, and cost.
Engage in process improvement initiatives, including streamlining, elimination, migration, and automation.
Participate in projects as a process leader.
Engage in internal/external audits and inspections.
Report incidents and crises, escalating issues to management.
Manage outsourcing vendors and offshore teams.
Ensure the management of operational risks.
Maintain awareness of operational risk and minimize its occurrence.
Maintain internal control standards and adhere to group compliance policy.
Ensure efficient, effective, and accurate operations.
Commit to accurate Management Information.
Improve work efficiency and safeguard the bank from operational loss.

Requirements

3-7 years of working experience.
Preferably experience in banking in an operations/processing environment.
Preferably possess basic level of other soft skills such as project management, accounting, planning, and documentation.
Ability to prioritize own work and maintain good control in a changing environment.
Strong sense of initiative, pro-activeness, and self-driven.
Customer service oriented with an ability to think creatively and out of the box.
Follow the Job Description but not limited to, if necessary for the bank.

Skills

Project management
Accounting
Planning
Documentation
Communication
Inter-personal skills
Business level English
Business level Japanese (listening, speaking, and writing)

Location

Japan

Work Type

Full-time

Experience Level

Mid-level

About the Company

Banking Operations & Credit Services provides backend support to HSBC Japan.
Banking Operations & Credit Services acts as a coordinating contact among different departments including IL Wholesale Credit Risk, Finance, and Global Banking product teams.
Banking Operations & Credit Services ensures the mitigation of potential operational risk through robust daily workflows and procedures.
Banking Operations & Credit Services monitors certain risks and escalates relevant issues to 2nd Lines of Defense teams such as IL Wholesale Credit Risk, Legal, Compliance, and Finance.