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About the Role

The NSW Personal Injury Commission (Commission) is seeking a Dispute Support Officer to join the Registry & Disputes Directorate. This role involves managing a portfolio of disputes, providing quality support, and ensuring efficient dispute resolution.

Responsibilities

• Reviewing and managing a portfolio of disputes using a digital case management system.
• Provide a range of quality support and customer service to ensure dispute resolution applications are actioned accordingly.
• Communicating with injured people, lawyers, insurers, and decision makers about matters in the portfolio.
• Proactively managing caseload to ensure cases are kept on track and on time.
• Applying legislation, rules, and guidelines in all cases.
• Participating in continuous improvement and learning programs.

Requirements

• Experienced in digital case management or customer management systems.
• A background in case management specializing with complaints, disputes or insurance.
• Ability to think outside the box to solve complex problems.
• Meticulous and process driven.
• Resume (max 5 pages) and cover letter (max 2 pages) must be attached.
• Candidates invited to interview will be required to complete additional assessments.

Skills

• Customer service
• Case management
• Dispute resolution
• Communication

Location

• Darlinghurst, Sydney

Work Type

• Full-time
• Fixed-term
• Onsite (regular weekly office attendance required)

Experience Level

• Clerk Grade: 3/4

Salary/Compensations

• $87,199 - $95,482 plus superannuation

Benefits

• Genuinely flexible working arrangements.
• State of the art offices in Darlinghurst.
• Excellent career development and learning development opportunities.

About the Company

• The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.
• The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.
• Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission.
• The Commission exercises functions in two divisions – the Motor Accidents Division and the Workers Compensation Division.
• Staff are employed by Department of Customer Service.
• A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
• We are focused on delivering excellent customer service, digital transformation, and regulatory reform.

Equal Opportunity

• The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
• We provide adjustments to the recruitment process for candidates, including individuals with disability.