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About the Role

This role provides a unique opportunity to work on one of the most critical digital platforms within NSW Government. Senior Software Engineers influence authentication, identity and security capabilities used across the State, work on large-scale, high-impact systems, and solve complex technical challenges that directly affect the experience and security of millions of customers. The team offers exposure to modern cloud and identity technologies, strong cross-functional collaboration, and support for ongoing professional growth and development.

Responsibilities

Designing, building and reviewing secure authentication services, APIs and supporting platform components
Pair programming with other engineers and leading by example in coding, testing and secure design practices
Reviewing code, architecture and test approaches to ensure security, reliability, scalability and maintainability
Contributing to and leading releases (aligned to delivery readiness), ensuring changes meet strict reliability and security requirements
Supporting BAU activities including proactive maintenance, patching, monitoring, and incident response for a highly dependent, always-on platform
Occasional out-of-hours work may be required to support critical incidents, releases or urgent operational issues, with appropriate flexibility and notice where possible

Requirements

Strong experience in software development using modern languages (Java/Kotlin with Spring Boot, and JavaScript/TypeScript with React)
Experience designing and building secure, scalable backend systems and APIs, with exposure to full-stack development
Experience working with cloud platforms and modern CI/CD practices
Proven ability to deliver reliable, high-quality software in production environments
Experience contributing to incident response and production support in high-availability systems
Strong problem-solving and systems thinking
Highly collaborative, comfortable with pairing, reviews and cross-team work
Takes ownership of outcomes, balancing delivery with reliability, security and operational stability
Able to self-manage and contribute as a de-facto technical leader
Experience with authentication, identity or other highly dependent platforms
Strong backend engineering practices (e.g. API design, data modelling, concurrency, performance)
Familiarity with microservices, APIs and containerisation
Exposure to monitoring, observability and security practices
Strong communication skills and ability to explain technical concepts clearly
Growth mindset and continuous improvement focus
Experience with high-traffic, highly available platforms
Exposure to platform or shared services environments
Interest in progressing towards senior technical leadership roles
Be NSW residents or in the process of relocating to NSW
Hold appropriate working rights for the type of employment offered

Skills

Java
Kotlin
Spring Boot
JavaScript
TypeScript
React
Cloud platforms
CI/CD practices
Incident response
Production support
High-availability systems
Problem-solving
Systems thinking
Collaboration
Pair programming
Code reviews
Cross-team work
Ownership
Reliability
Security
Operational stability
Self-management
Technical leadership
API design
Data modelling
Concurrency
Performance
Microservices
Containerisation
Monitoring
Observability
Communication skills

Location

Parramatta
Sydney CBD

Work Type

Full-Time
Hybrid working (1-2 office days)

Experience Level

Senior

Salary/Compensations

$134,626– $162,153pa+ super

About the Company

The Authentication team build and operate the systems that help millions of customers securely access government services, protecting accounts while ensuring authentication remains simple, accessible and trusted.
We are a cross-functional team of engineers, designers, and product managers. Our culture is highly collaborative, based on shared ownership of security, customer, and financial outcomes. Team members are trusted to contribute ideas, challenge assumptions constructively and take ownership of their work. We encourage experimentation, innovation and the thoughtful adoption of emerging technologies where they improve our ways of working, or outcomes.
You’ll be part of an organisation that: Delivers services that genuinely impact millions of people, Invests in modern technology, ways of working and professional growth, Supports flexible, hybrid working and inclusive practices, Values collaboration, purpose and continuous improvement.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

Equal Opportunity

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.