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About the Role

As a Thrift Store Donation Attendant, you will be the first point of contact for donors, ensuring a smooth and organized donation process. Your role includes receiving, assessing, and sorting donations while maintaining a clean and safe work environment. This hands-on position requires strong customer service skills, attention to detail, and the ability to lift, push, and pull up to 50 pounds. You will play a key role in handling inventory efficiently and ensuring compliance with Goodwill’s policies.

Responsibilities

Greet donors warmly and assist with unloading donations.
Address donor questions about Goodwill, its mission, and donation guidelines.
Keep accurate records of donor counts and volume; submit daily to supervisors.
Assess, sort and price donations according to Goodwill’s guidelines.
Provide tax receipts upon request and thank donors for their contributions.
Maintain a clean, organized, and safe donation area inside and outside.
Follow safety procedures, including proper lifting techniques and equipment handling.
Assist with loading and unloading trucks as needed.
Operate a pallet jack to move donations (Certification is preferred, training is provided).
Represent Goodwill professionally with excellent customer service.
Adapt to changing tasks in a fast-paced environment and perform other duties as assigned.
Perform other duties as assigned to support the store team and broader organizational goals.

Requirements

Ability to lift, push, and pull up to 50 pounds.
Flexibility in availability to meet business needs operating Monday to Sunday, 9:00am to 9:00pm.
Must follow all safety guidelines and report concerns to management.

Skills

Customer service skills
Attention to detail

Location

New York
Northern New Jersey

Work Type

Full-Time
Part-Time

Benefits

Eligible to earn incentives for achieving performance targets.
Retail Store Discounts - 50% All year long.
Additional discounts for travel, entertainment, etc. through Plum Benefits
Tuition Reimbursement Assistance
Medical, Dental, Vision & Voluntary Insurance Offerings
Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time.
Additional generous paid prenatal and parental leave.
Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones through Headspace.
$500 employee referral bonus.
403(b) with up to 4% employer match after 1 year of service.

About the Company

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities.
For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey.
We believe that diversity drives innovation and strengthens our workplace.
We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.
We welcome applicants of all backgrounds, identities, experiences, and abilities.
At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work.
Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized.
Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse.
Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community.
We believe in creating space for everyone to do their best work and have individual and collective impact.
We believe in challenging the status quo and setting ambitious goals in the name of doing more good.
We believe that being your best self and helping others do the same is how we bring our mission alive.
Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

Equal Opportunity

We believe that diversity drives innovation and strengthens our workplace.
We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.
We welcome applicants of all backgrounds, identities, experiences, and abilities.
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.