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About the Role

As a Duty Manager at Vibe Hotel Sydney, you will be responsible for understanding and exceeding guest expectations, leading daily hotel operations, and supporting the front office team. You will ensure smooth daily operations, handle guest requests and complaints, and maintain accurate records.

Responsibilities

• Lead the daily operations of the hotel and serve as the go-to person for front office team members.
• Encourage team involvement, initiative, and a focus on continuous improvement with a hands-on style.
• Coordinate tasks for each shift and delegate to Receptionists.
• Ensure smooth daily check-in/check-out processes, use of guest names, CRM, and correct cashiering procedures.
• Conduct daily team briefings to share hotel activity, VIPs, group movements, promotions, and guest feedback.
• Assist guests with special requests and ensure they are followed through and charges are raised.
• Resolve guest complaints promptly, efficiently, and with a smile, adhering to complaint handling guidelines.
• Keep the Guest Services Directory in the Property Management System (PMS) accurate and up to date.
• Ensure seamless transition to night shifts through effective communication and handover.
• Provide up-to-date financial/yield reports as requested.
• Handle reservation requests efficiently and friendly, involving management for complex requests.
• Understand and adhere to credit and account procedures, ensuring accurate guest accounts and charge postings.
• Audit daily activity of Front Office and Food & Beverage operations.
• Assist with team rosters to ensure effective coverage and cost-effectiveness.
• Participate in recruitment, performance reviews, and performance management.
• Keep management informed of any problems and unusual matters.
• Maintain cleanliness and tidiness of the lobby, front desk, and F&B outlet.

Requirements

• Hold a current Responsible Service of Alcohol (RSA) Certificate.
• Hold a current First Aid Certificate.
• Ability to meet the physical demands of the role, including constant standing and walking, and frequent lifting of objects up to 20 kgs.

Skills

• Leadership
• Communication
• Problem-solving
• Guest service
• Attention to detail
• Team management
• Cashiering
• Reporting
• Recruitment
• Performance management

Location

• Sydney

Work Type

• Full-time

Experience Level

• 1-2 years' prior experience in a similar role and property

Salary/Compensations

• Base salary from $79,746.55 per annum, excluding superannuation.

About the Company

• TFE Hotels is a company where people come first, and guests return time and again for staycations.