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About the Role
Partner with Global-e to manage client integration processes, serving as the primary project liaison and ensuring successful project delivery from contract closure through launch.
Responsibilities
- Manage project activities using knowledge, skills, tools, and techniques to meet requirements.
- Maintain complete accountability for planning, commitments, and on-time delivery of Global-e solutions.
- Act as the primary customer-facing point of contact, ensuring customer satisfaction.
- Facilitate, synchronize, and track progress across cross-functional teams including Development, Product, Infrastructure, and Integrations.
- Communicate project progress to customers and internal stakeholders.
Requirements
- Minimum of 4-5 years of experience as a project manager.
- Native Japanese language proficiency (written and verbal).
- Fluent English communication skills.
- Proven experience managing external customers is mandatory.
- Demonstrated leadership skills, including motivating, serving, coaching, and inspiring teams.
- Ability to understand technical concepts; a technical background with software development and web technologies experience is a plus.
- Excellent interpersonal skills.
- Solid organizational skills with attention to detail and multi-tasking abilities.
- Proficiency in managing multiple tasks and meeting deadlines in a dynamic environment.
- Ability to independently manage and prioritize tasks.
- Flexibility to work extended hours when necessary.
- Experience collaborating closely with remote teams.
- Additional Asian language skills are highly advantageous.
Skills
- Project Management
- Client Integration
- Cross-functional Team Collaboration
- Customer Relationship Management
- Technical Understanding
- Software Development Concepts
- Web Technologies
- Leadership
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
- Multi-tasking
- Deadline Management
- Remote Team Collaboration
Experience Level
- 4-5 years experience as project manager