Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The M365 Team Leader plays a key role directing one of our Microsoft 365 teams. You will be responsible for managing the day-to-day operational activities of high-performing M365 professionals, providing technical mentoring and guidance, and performing scheduling, estimating, and resource planning. This role is accountable for delivering a first-class experience for consumers of our Intelligent Workplace services and providing guidance, advisory, and project delivery to customers using best practices and modern technology approaches in a fast-paced, dynamic environment.

Responsibilities

• Estimating, scheduling, and ensuring resource planning requirements are sufficient for availability and support.
• Managing the performance and culture of a high-performance team.
• Managing team workload and priorities to achieve SLAs.
• Managing customer expectations by overseeing the support model.
• Ensuring all escalations are addressed with effective communication to relevant stakeholders.
• Developing effective working relationships with other Datacom employees.
• Generating and sharing knowledge, experience, and ideas with team members to build team competence.
• Determining resource utilization to meet service level agreements and support objectives.
• Remedying complex problems and providing technical consultation.
• Planning systems capabilities and resources to fulfill user requirements.
• Mentoring other engineers in the team to uplift skills.

Requirements

• Extensive experience in the IT industry with a strong background in Microsoft 365 technologies.
• Proven leadership experience in a Microsoft 365-focused role, with the ability to guide and mentor technical teams.
• Demonstrated ability to manage and deliver enterprise-level M365 solutions, ensuring alignment with customer needs and best practices.
• Strong stakeholder engagement skills, with a focus on building trusted relationships and driving continuous service improvement.
• Australian Citizenship and eligibility to undertake a Federal Government Security Clearance.

Skills

• Microsoft 365 technologies
• Exchange Online
• SharePoint Online
• Teams
• Teams Voice
• Entra ID
• Microsoft Power Platform
• Microsoft Purview

Location

• Adelaide
• Brisbane
• Canberra
• Melbourne
• Perth
• Sydney

Work Type

• Remote
• Hybrid

Experience Level

• Leadership experience
• Extensive experience in the IT industry

Education Level

• Relevant Microsoft certifications (e.g., MS-700, MS-203, MS-102)

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses

About the Company

• Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
• Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services.
• We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
• It's our people that give Datacom its unique culture and energy.
• We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges.

Equal Opportunity

• We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.