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About the Role
The Audience Services Associate is a sales and customer service position focused on fielding customer inquiries, selling tickets and subscriptions, and responding to communications. Associates will also manage window sales and ticket distribution during performances.
Responsibilities
- Book subscriber tickets to shows and events, both over the phone and in-person
- Sell subscription packages to new and/or returning patrons
- Sell tickets to single-ticket buyers in-person and over the phone
- Respond to e-mails and incoming calls in a professional manner
- Handle cash, credit cards, and checks
- Handle day-to-day responsibilities, such as mailing tickets, sending outgoing calls, and organizing the workspace
- Quickly troubleshoot and navigate customer service requests promptly, positively, and professionally
- Work the Box Office window (while in performance)
- Perform other duties to support the Box Office / Sales Operations department, as assigned
Requirements
- Ability to address subscribers, single-ticket buyers, Second Stage artists, and various other theatre patrons in a courteous and professional manner
- Ability to problem-solve quickly and efficiently
- Previous customer service experience (including phone sales) a plus
- Knowledge of various ticketing software (Tessitura especially) a plus
- Proficiency with Microsoft Office
- Interest in theater, new plays, and engaging with the theater-going public
- Passion for Equity, Diversity and Inclusion initiatives within the artistic community
- Background screenings on final candidates after a conditional offer of employment has been made
Skills
- Sales
- Customer service
- Phone sales
- Ticketing software
- Microsoft Office
Location
- New York, New York
Work Type
- Part-Time
- Hourly
- Onsite
Experience Level
- Entry Level
Salary/Compensations
- $19 per hour
- Possible commissions based on sales
About the Company
- Second Stage creates and champions plays and musicals solely from contemporary American writers.
- Has developed and presented over 200 theatrical experiences over 44 years.
- Is the only Broadway company exclusively devoted to contemporary American writers.
- Is dedicated to introducing the world to bold and diverse voices of American creativity.
- Is committed to providing a safe and secure environment for its employees, audiences, and other members of our community.
- Visit www.2st.com for more information.
Equal Opportunity
- Second Stage is dedicated to building an equitable and inclusive working environment that reflects a diversity of backgrounds and experiences.
- Individuals from populations underrepresented in the theater field are encouraged to apply.
- Second Stage is an Equal Opportunity Employer.
- All positions at Second Stage are filled without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, alienage, citizenship or immigration status, disability, pregnancy, genetic information, military or veteran status, marital or civil partnership/union status, familial status, caregiver status, domestic violence, sexual violence or stalking victim status, sexual and reproductive health decisions, arrest or conviction record to the extent required by applicable law, unemployment status, credit history, height or weight, or any other protected characteristic as established by applicable law.