Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Capital Dynamics is seeking a highly capable Desktop Support Analyst for its New York office on a fixed-term contract. This role provides on-site support for the Microsoft 365 environment, end-user support across business functions, and manages IT processes like provisioning, asset management, and break-fix resolution.

Responsibilities

• Administer and maintain the firm's M365 environment including Exchange Online, Teams, SharePoint Online, OneDrive, and associated integrations.
• Own configuration, permissions management, and ongoing housekeeping across all M365 services.
• Serve as the internal subject matter expert for M365 queries and issues.
• Deliver technology support to investment professionals, senior management, and operational staff.
• Maintain response and resolution standards consistent with a professional services environment.
• Own the end-to-end provisioning and deprovisioning process for all staff.
• Manage access rights across M365 and connected systems.
• Maintain accurate records of user status and entitlements.
• Triage, diagnose, and resolve hardware and software issues across Windows and Mac environments.
• Escalate issues to vendors or third-party support where required.
• Maintain the firm's technology asset inventory and manage device lifecycle.
• Configure and maintain SharePoint sites, document libraries, and permissions structures.
• Contribute to the ongoing management and development of the firm's SharePoint infrastructure.
• Maintain meeting room technology, AV equipment, and video conferencing systems.
• Document resolutions, maintain configuration records, and develop runbooks for recurring processes.
• Flag security and risk concerns to the Technology Delivery Manager and Chief Technology Officer (CTO).

Requirements

• A degree-level education in Computer Science, Information Systems, Machine Learning, Artificial Intelligence (AI) or a related discipline.
• 2 to 4 years experience in a technology / desktop support role.
• Working knowledge of Microsoft 365 administration.
• Familiarity with SharePoint configuration and permissions management is an advantage.
• Excellent verbal and written communication skills with an engaging personality.
• Experience working in a client-first environment.
• Organised and self-directed.
• Ability to manage competing priorities without close supervision.
• Genuine interest in technology as a discipline, including current developments in data infrastructure and artificial intelligence AI.
• Must be fluent in English and display superior verbal/written communication skills.

Skills

• Microsoft 365 administration
• Exchange Online
• Teams
• SharePoint Online
• OneDrive
• User provisioning
• User deprovisioning
• Asset management
• Hardware troubleshooting
• Software troubleshooting
• Windows environments
• Mac environments
• SharePoint configuration
• SharePoint permissions management
• Meeting room technology
• AV equipment
• Video conferencing systems
• Documentation
• Knowledge management
• Data infrastructure
• Artificial intelligence (AI)

Location

• New York

Work Type

• On-site
• Fixed-term contract

Experience Level

• 2 to 4 years

Education Level

• Degree-level education in Computer Science, Information Systems, Machine Learning, Artificial Intelligence (AI) or a related discipline

Salary/Compensations

• USD 70,000 – 80,000 per annum

Benefits

• Bonus
• Benefits

About the Company

• Capital Dynamics is an independent global asset management firm focusing on private assets, including private equity (primaries, secondaries and direct investments) and clean energy.
• Established in 1988, the Firm has extensive knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors.
• Capital Dynamics oversees more than USD 14 billion in assets under management and advisement and employs approximately 150 professionals globally across 14 offices in Europe, North America, and Asia.
• Capital Dynamics is a recognized industry leader in responsible investment, receiving top marks (Five Stars) from PRI across all categories and investment strategies, as well as in GRESB benchmarking for its clean energy strategy.
• Capital Dynamics’ Technology department is responsible for the development, secure operation, maintenance and support of Capital Dynamics global IT infrastructure and solutions.
• The IT department enables the company’s employees to communicate, collaborate and automate routine tasks, and provides staff with the technology required to perform their duties, while ensuring information security, compliance with various regulations and company policies.

Equal Opportunity

• Capital Dynamics is an Equal Opportunity Employer and is committed to creating a global diverse workforce.
• We are a global company with 24 nationalities represented across our staff in 14 offices, spanning North America, Europe, the Middle East, and Asia.
• We believe diversity and inclusion (“D&I”) is key to being better at what we do, and our initiatives are designed to attract, develop, and advance talented individuals, regardless of race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity.
• We welcome and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply to join Capital Dynamics.
• Please inform our recruitment team if you have a disability, condition or difference that may require us to make any adjustments as part of your application process or during employment.