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About the Role

The Teller Supervisor II works with branch leadership to oversee branch operations, fostering a positive work environment, ensuring operational excellence, and prioritizing member service.

Responsibilities

• Cultivate a collaborative and high-performing team environment.
• Supervise teller line staff, ensuring they are well-trained, motivated, and delivering excellent service.
• Foster a positive, respectful, and team-oriented workplace.
• Provide consistent feedback to staff, address performance concerns promptly, and support clear communication.
• Track employee performance and feedback to identify improvement opportunities and recognize strong contributors.
• Act as branch leadership in the absence of the Branch Manager or Assistant Branch Manager.
• Train, develop, and coach tellers to achieve branch performance goals.
• Oversee security, compliance, and audit requirements, providing timely responses to quality control departments.
• Ensure effective cash management and branch audit compliance.
• Assist in scheduling and staffing the branch to ensure adequate coverage.
• Actively engage with members to identify sales and referral opportunities.
• Coach tellers on member service and product identification to meet branch sales goals.
• Resolve escalated member concerns and build strong member relationships.
• Collaborate with branch leadership to set and achieve service level and sales goals.
• Monitor and ensure adherence to Credit Union policies, procedures, and compliance standards.
• Review reports, logs, and checklists to pass internal and external audits.
• Keep staff informed of audit and regulatory requirements.
• Foster operational excellence with a focus on risk management and member service.
• Stay informed of policy and procedure updates and implement necessary changes.
• Communicate audit and compliance updates to staff.
• Attend required training sessions and branch meetings.
• Take responsibility for personal growth and improvement through continuous training.
• Perform other duties as assigned.

Requirements

• 1 to 3 years of similar or related experience in credit unions, banking, leadership, or sales.
• Strong leadership abilities with a focus on coaching, mentoring, and empowering team members.
• Ability to effectively train and maintain a high level of education for branch staff.
• Strong verbal and written communication skills.
• Proficient in using spreadsheets, word processing software, and general office equipment.
• Strong decision-making and problem-solving abilities.
• Ability to organize multiple tasks and assignments efficiently.
• Capacity to work under frequent interruptions and prioritize tasks.
• Skilled in employee development, coaching, and team collaboration.
• Ability to identify opportunities for enhancing employee engagement and performance.
• Employee must consistently concentrate, exercise sound judgment, and remain patient.

Skills

• Leadership
• Coaching
• Mentoring
• Empowerment
• Member Service
• Sales
• Training
• Communication
• Spreadsheet Software
• Word Processing Software
• Office Equipment Proficiency
• Decision-Making
• Problem-Solving
• Organization
• Prioritization
• Employee Development
• Team Collaboration
• Employee Engagement

Location

• Empower FCU Branch Locations

Work Type

• Full-time

Experience Level

• 1 to 3 years

Education Level

• Two-year college degree or equivalent practical work experience.

Salary/Compensations

• $24.89 to $37.33 per hour

About the Company

• Empower FCU