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About the Role

PIMCO is seeking an experienced leader to serve as Head of Transfer Agent Oversight – Americas. This role is responsible for the governance, oversight, and continuous enhancement of PIMCO's transfer agency oversight model across various pooled investment products. The successful candidate will lead PIMCO's oversight of transfer agents and related service providers, ensuring high standards of operational performance, risk management, regulatory compliance, business resilience, and investor servicing. The role will also lead strategic initiatives related to operating model enhancements, regulatory developments, vendor management, and technology transformation, including the practical application of AI-enabled tools.

Responsibilities

Lead the transfer agent oversight team/function across the Americas, establishing strategic priorities, ensuring execution of key objectives, and driving effective resource allocation.
Establish and maintain relationships with key executives at transfer agents and other, related service providers.
Lead vendor service review meetings; evaluate performance against contractual obligations, service-level agreements and key performance indicators; provide reporting to senior management and governance committees.
Ensure transfer agency operations comply with applicable regulatory requirements, fund policies, prospectus disclosures, and servicing standards.
Assess the operational impact of regulatory developments and lead implementation efforts.
Oversee vendor due diligence, including operational, financial, technology, cybersecurity, and business continuity assessments.
Build and maintain strong partnerships across operations, product strategy, client-facing/distribution, compliance, legal, risk management, technology, finance, and portfolio management.
Collaborate with colleagues across EMEA and APAC to promote consistent oversight standards and best practices.
Oversee key transfer agency activities, including cash management, shareholder and intermediary servicing, regulatory document delivery, and related control processes across US, Canada, and LatAm operations.
Maintain monitoring programs to identify and address operational risks, service issues, control deficiencies, and emerging trends.
Oversee root cause analysis and remediation efforts to address identified control weaknesses and operational risks.
Lead the escalation, investigation, and resolution of significant operational incidents and service delivery issues.
Partner with risk management, compliance, legal, and internal audit to strengthen the control environment and promote operational excellence.
Drive process improvement, automation, and operating model enhancements to improve efficiency, scalability, and service quality.
Partner with technology and operations teams to enhance data quality, reporting capabilities, workflow automation, and operational resilience.
Promote a technology-forward approach to strengthen oversight and execution.
Identify industry best practices and emerging risks to continuously enhance the transfer agent oversight program.
Collaborate with product strategy, wealth management, legal and compliance teams to strategize new product ideas and their implementation with TAs and distribution partners.

Requirements

Bachelor's degree required; advanced degree and/or relevant industry certifications preferred.
Deep knowledge of transfer agency operations, shareholder servicing, intermediary distribution models, and fund operating structures.
10+ years of experience in asset management, transfer agency, fund administration, fund operations, service provider oversight, or related disciplines.
Strong understanding of U.S. registered investment companies, ETFs, closed-end funds, interval funds, and collective investment trusts.
Demonstrated experience overseeing third-party service provider relationships and vendor governance programs.
Experience managing operational risk, driving process improvement, and initiating technology-enabled change.
Ability to exercise sound judgment, balance competing priorities, and operate effectively in a fast-paced environment.

Skills

Leadership
Organizational skills
Relationship management
Strategic mindset
Execution capabilities
Collaboration
Continuous improvement
Technology/AI leveraging
Integrity
Accountability
Operational risk management
Process improvement
Technology-enabled change

Location

New York, NY
Newport Beach
Austin, TX

Work Type

Full-time

Experience Level

10+ years of experience

Education Level

Bachelor's degree
Advanced degree preferred
Relevant industry certifications preferred

Salary/Compensations

$215,000.00 - $260,000.00

Benefits

Base salary
Discretionary bonus

About the Company

PIMCO is a global leader in active fixed income with deep expertise across public and private markets.
We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets.
Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.
Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking.
We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence.
We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Equal Opportunity

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.
The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.
PIMCO is an Equal Employment Opportunity/Affirmative Action employer.
We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures.