Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Third-Party Debt Collector, you will work directly with consumers to resolve past-due accounts by negotiating payment arrangements and identifying solutions that help customers achieve their financial goals. Our collectors maintain the highest level of professionalism while following all federal, state, client, and company compliance requirements.
Responsibilities
- Handle inbound and outbound collection calls.
- Negotiate payment arrangements and resolve past-due accounts.
- Review account information and educate consumers on available payment options.
- Maintain accurate account documentation and collection notes.
- Meet daily call volume and performance goals.
- Comply with all FDCPA, state, client, and company regulations on every interaction.
Requirements
- Collections, customer service, sales, or call center experience preferred.
- Strong communication and negotiation skills.
- Professional phone presence.
- Ability to work in a fast-paced, goal-oriented environment.
- Basic computer proficiency.
- Reliable attendance and a strong work ethic.
Skills
- Communication skills
- Negotiation skills
- Professional phone presence
- Basic computer proficiency
Location
- Buffalo, NY
Work Type
- Full-Time
- On-site
Experience Level
- Prior collections experience may qualify for a higher starting wage
Education Level
- Associate's degree or higher
Salary/Compensations
- Starting at $16.00/hour
- Candidates with an Associate's degree or higher start at $17.00 per hour
- Uncapped monthly commissions
- Average monthly commissions: $1,200–$1,400
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- $150 Sign-On Bonus after 60 days
- Fully Paid Training
- Career advancement opportunities
- Long-term career stability
About the Company
- Capital Management Services (CMS) has over 20 years of stability in the Buffalo area.
- CMS has built a reputation as a company built for collectors, by collectors.
- CMS provides the training, support, coaching, and earning potential needed to build a successful long-term career in collections.
- CMS offers one of the most competitive commission programs in the industry.