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About the Role

As a Senior Associate Program/Project Manager, you will lead the planning, coordination, and execution of strategic initiatives. You will partner with business, operations, technology, quality assurance, and change management teams to drive the delivery of new system implementations and enhancement initiatives using both Waterfall and Agile methodologies. Your responsibilities include developing project plans, facilitating collaboration, managing risks and dependencies, and ensuring successful delivery aligned with business objectives.

Responsibilities

Lead the planning, execution, and delivery of multiple programs and projects by defining scope, objectives, timelines, and deliverables in partnership with business and technology stakeholders.
Facilitate recurring governance meetings, project working sessions, and stakeholder communications to drive alignment, decision-making, and execution across cross-functional teams.
Develop and maintain project artifacts, including project plans, status reports, dashboards, dependency tracking, and executive communications to provide transparency into delivery progress.
Identify, assess, and manage project risks, issues, and cross-team dependencies, driving timely resolution and appropriate escalation to maintain delivery commitments.
Partner with quality assurance, user acceptance testing, change management, and technology teams to coordinate testing activities, support implementation readiness, and ensure successful solution delivery.

Requirements

Bachelor's degree or equivalent professional experience.
5–7 years of program and/or project management experience leading initiatives using both Waterfall and Agile delivery methodologies.
Demonstrated ability to plan, prioritize, coordinate, and manage multiple projects and resources while meeting business objectives and delivery timelines.
Strong experience identifying, managing, and resolving project risks, issues, dependencies, and competing priorities across cross-functional teams.
Excellent written, verbal, and presentation skills with the ability to influence and engage stakeholders at multiple organizational levels.
Proficiency with project management and collaboration tools such as Jira, Microsoft Project, Microsoft PowerPoint, and Microsoft Office applications.
Experience delivering projects within the insurance or financial services industry.
Exposure to AI-enabled solutions, AI-driven initiatives, or emerging technology implementations.
Project Management Professional (PMP), Certified ScrumMaster (CSM), or comparable project management certification.
Experience supporting enterprise system implementations or large-scale business transformation programs.

Skills

Jira
Microsoft Project
Microsoft PowerPoint
Microsoft Office applications
Waterfall methodologies
Agile methodologies
Project management
Program management
Risk management
Dependency management
Stakeholder engagement
Communication
Presentation skills
Insurance industry
Financial services industry
AI-enabled solutions
AI-driven initiatives
Emerging technology implementations
PMP certification
CSM certification

Location

Hybrid

Work Type

Hybrid - 3 days per week
Exempt

Experience Level

Senior Associate
5–7 years

Education Level

Bachelor's degree or equivalent professional experience
PMP
CSM

Salary/Compensations

$100,000-$143,000

Benefits

Leave programs
Adoption assistance
Student loan repayment programs

About the Company

Foundational Business Operations and Shared Services (FBOSS) provides the operational foundation that enables New York Life's core business functions to evolve and grow.
The Portfolio and Program Management team partners with business, operations, technology, and change management stakeholders to deliver strategic initiatives, implement enterprise solutions, and drive continuous improvement across Foundational Business value streams.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
Due to our mutuality, we operate in the best interests of our policy owners.

Equal Opportunity

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities.
We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together.
This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.