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About the Role

As a Forward Deployed Engineer (FDE), you'll partner with MSPs and their end-customers to turn AI capabilities into production systems. This role sits at the intersection of customer delivery and core platform development — equal parts engineering, deployment, and product influence. FDEs lead complex, end-to-end deployments of AI agents and workflows in production, working alongside our most strategic MSP partners and their customers. You'll own the full arc — discovery, technical scoping, system design, build, and production rollout — partnering directly with MSP engineering and domain teams. Success here looks like production adoption, measurable workflow impact, and eval-driven feedback that shapes our product and model roadmaps. You'll work hand in hand with our Product, Partnerships, GRC, Security, and GTM teams.

Responsibilities

Own technical delivery across multiple deployments, from first prototype to stable production
Build full-stack systems that deliver real customer value and sharpen how we learn
Represent Hatz in senior client settings – CEOs, CMOs, and C-suite equivalents – with the presence to make every interaction land
Embed closely with MSP and end-customer teams to understand their needs and guide adoption of what you build
Scope work, sequence delivery, and remove blockers early
Make sound trade-offs between scope, speed, and quality — and adjust plans to protect delivery
Codify working patterns into tools, playbooks, and building blocks others can reuse
Share field feedback that helps Product understand where the platform shines and where it can improve
Keep teams moving through clarity and follow-through

Requirements

2-5+ years of engineering or technical deployment experience, including customer-facing work
A track record of scoping and delivering complex projects in fast-moving or ambiguous environments
Hands-on experience building or deploying systems powered by LLMs or generative models — and an understanding of how model behavior shapes product experience
You’re self-directed in ambiguity – you can shape an unclear ask into a detailed workflow, flag issues early, and deliver on customer need without hand-holding
Clear communication with engineers, product teams, and MSP stakeholders alike
Calm and judgment when the stakes are high

Skills

Python
AI tools
complex software
Claude Code
Codex
OpenCode
security and compliance workflows (SOC reports, DPAs, security questionnaires)
incident management
on-call rotation practices

Location

New York City

Work Type

Hybrid
Remote
Onsite

Experience Level

2-5+ years

Salary/Compensations

$90K–$160K base, plus variable, plus equity

Benefits

Competitive salary and equity
Comprehensive health, dental, and vision insurance; life and disability coverage; 401(k) with match
Hybrid work schedule
Opportunities for professional development and career growth
A collaborative, inclusive work environment

About the Company

Hatz AI is building the infrastructure that lets businesses adopt AI with confidence.
Based in the Flatiron District of New York City, we work at the forefront of an AI transformation that is reshaping how work gets done.
Across the country, employees are quietly turning to AI tools to boost productivity — but businesses need a trusted, secure way to embrace that same technology.
That's the gap we're closing.

Equal Opportunity

Hatz AI is proud to be an equal opportunity employer.
We are committed to building a diverse, inclusive team and welcome applicants of all backgrounds, identities, and experiences.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
We believe diverse perspectives make for better products and a stronger company — and we're actively working to build a team that reflects that belief.