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About the Role

The Client Success Partner will be focused on one of our key strategic accounts. Key tasks: Manage the account and all associated agencies, Assist Account Management and Business Development teams for client review and discussion, In partnership with the Sales team, develop and execute project plans, ensuring scheduled events and milestones are delivered on time, Proactively engage clients in utilisation of their solutions and services.

Responsibilities

Manage the account and all associated agencies
Assist Account Management and Business Development teams for client review and discussion
Develop and execute project plans in partnership with the Sales team, ensuring scheduled events and milestones are delivered on time
Proactively engage clients in utilisation of their solutions and services
Managing client requests, educations, questions, or issues related to all our products and services

Requirements

Proven experience (minimum 3 years) in a client service role, with international corporate organisations
Proven service delivery experience for an enterprise application that is delivered as an online service
Full working rights in Australia

Skills

Strong skills in project management
Creative problem solving
Communication
Self-motivated
Analytical
Eye for detail
Excellent written and verbal skills in English

Location

Australia

Work Type

Hybrid
Part time
Contract

Experience Level

Minimum 3 years

Benefits

Opportunities to expand your career in a multinational company with consistent growth
Ongoing training and development opportunities
Rewards for your contributions, including service awards
Travel, including annual conference in overseas resort for top sales performers
Option to purchase additional annual leave and paid volunteering days
Exclusive discounts on health insurance, airlines, technology, and more

About the Company

INTERNATIONAL SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide.
We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are.
Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas.
Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, support them while abroad, and provide assistance whenever they have a question or concern.
We operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.

Equal Opportunity

We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply.
We value your unique perspectives and skills through our dedication to respect and care.