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About the Role

Step into a newly created leadership role where you'll shape a high-performing engineering team, influence critical infrastructure services and remain hands-on with technology. This role is perfect for an experienced Systems Engineer who's ready to take the next step into people leadership while staying connected to the technical work they enjoy. You'll lead a team of engineers, drive operational excellence across our Windows and Microsoft 365 environments, and help build the capability, engagement and performance of a highly skilled team.

Responsibilities

Leading, coaching and developing a team of Infrastructure Engineers to foster a high-performing and engaged culture
Overseeing ServiceNow queues, ticket management, escalations and SLA performance across the team
Driving operational excellence across Windows Server and Microsoft 365 environments
Managing vulnerability remediation, alert monitoring and platform health activities
Supporting Active Directory, Exchange, Entra ID and core infrastructure services
Leading continuous improvement initiatives, automation opportunities and operational uplift activities
Contributing to infrastructure projects, planning activities and technical solution design
Managing the team's on-call capability and ensuring effective support coverage

Requirements

Strong experience supporting enterprise Windows Server and Microsoft 365 environments
Experience leading, mentoring or developing technical teams
Knowledge of Active Directory, Exchange, Entra ID and broader infrastructure technologies
Experience within service delivery environments, including incident, ticket and SLA management
Strong stakeholder engagement, communication and problem-solving skills
A collaborative leadership style and genuine passion for helping others succeed
The ability to balance technical delivery, operational oversight and people leadership responsibilities
Applicants will be required to provide evidence of their eligibility to work in Australia
Applicants will be required to undertake police and basic credit checks as a condition of employment

Skills

Windows Server
Microsoft 365
Active Directory
Exchange
Entra ID
ServiceNow
Incident Management
Ticket Management
SLA Management
Vulnerability Remediation
Alert Monitoring
Platform Health
Automation
Technical Solution Design
Stakeholder Engagement
Communication
Problem-Solving

Location

Australia

Work Type

Full-time

Experience Level

Leadership
Senior

About the Company

At Insignia Financial, technology plays a vital role in supporting our people, clients and business.
Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations.
Deep expertise combined with creativity can take on the trickiest of problems.
Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

Equal Opportunity

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.