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About the Role
The Line 1 Risk Chapter Lead for Everyday Banking collaborates closely with business teams to achieve strategic goals and maintain high customer satisfaction. This role ensures comprehensive risk management by understanding business strategy, processes, and obligations, identifying and managing risks, and providing valuable insights and prioritized improvements.
Responsibilities
- Lead, coach, and support the team, enhancing their capabilities.
- Foster a proactive risk culture, enabling confident and safe delivery of great customer outcomes.
- Drive excellence in risk management across a high-performing team.
- Provide strategic advice on prioritizing risk mitigation investments, interventions, and improvements.
- Offer expertise and guidance on risk, compliance, and operations management.
- Foster a proactive risk culture across the EDB value chain.
- Provide insight and foresight on changes in the internal and external risk landscape.
- Collaborate across disciplines to respond quickly to issues, near misses, and emerging risks.
- Provide valuable business intelligence to inform risk decisions and governance.
- Simplify and innovate processes and controls throughout the EDB value chain.
- Provide leadership and oversight on the risk strategy aligned with business and governance initiatives.
- Inspire and mentor a team of risk and control professionals.
- Drive Data Quality improvements within RiskInSite to enable better decision making.
Requirements
- Demonstrated experience in operational risk management, with a focus on product design, delivery and oversight.
- Commitment to continuous improvement and innovation.
- Ability to simplify complex processes and controls, and identify balanced solutions for diverse stakeholders.
- Proven leadership and coaching skills to develop a high-performing team of risk and control professionals.
- Strong relationship-building and influencing skills to drive effective risk outcomes and stakeholder engagement.
- Customer obsessed.
- High proficiency in communication, including data analysis and reporting.
Skills
- Operational risk management
- Product design
- Product delivery
- Product oversight
- Continuous improvement
- Innovation
- Process simplification
- Control simplification
- Leadership
- Coaching
- Relationship-building
- Influencing
- Customer focus
- Communication
- Data analysis
- Reporting
- Process improvement
- Project management
- Tech transformation
- Operational Risk frameworks
- Operational Risk practices
Location
- Everyday Banking
Work Type
- Hybrid
Experience Level
- Line 1 role
About the Company
- Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.
- Within Retail Banking Services RBS – Everyday Banking (EDB) manages the development and delivery of all everyday banking products including transaction accounts, savings and term deposits as well as the Open Banking agenda.
- We provide proactive operational risk management to ensure our customers receive exceptional experiences that drive customer advocacy.