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About the Role
Fostering connection in all guest interactions from product education, processing purchases and supporting our guests on warranties or damaged goods. Supporting in store events, inventory counts, replenishing product and ensuring the store stays clean and organised. Provide feedback and suggestions on merchandising to enhance guest experience and sales. Collaborating with your team and leaders in an open and positive way. Deliver best in class experience to our guests through education, service and culture. Build a strong understanding of our products and seamlessly weave this into your guest interactions. Be a brand ambassador and elevate the guest experience wherever possible.
Responsibilities
- Foster connection in all guest interactions from product education, processing purchases and supporting guests on warranties or damaged goods.
- Support in-store events, inventory counts, and product replenishment.
- Ensure the store remains clean and organized.
- Provide feedback and suggestions on merchandising to enhance guest experience and sales.
- Collaborate with team and leaders in an open and positive way.
- Deliver best-in-class experience to guests through education, service, and culture.
- Build a strong understanding of products and weave this into guest interactions.
- Act as a brand ambassador and elevate the guest experience.
Requirements
- Two or more years of retail sales experience.
- Passion for delivering exceptional customer service.
- Ability to have fun at work while remaining accountable.
- Outstanding verbal and written communication skills.
- Deep understanding of communication impact.
- Self-motivated and enjoys problem-solving.
- Highly flexible and adaptable when faced with ambiguity.
- Effectively balances autonomy and collaboration.
- Inspires breakthrough thinking and continuous improvement.
- Seeks the best solutions with an unwavering commitment to do what is right.
- Passion for work is paralleled by passion for getting outside.
- Available for a minimum of one open, one close, and one weekend shift each week.
- Availability must reflect the needs of the business, which may change at the discretion of the Store Manager.
Skills
- Retail sales
- Customer service
- Communication (verbal and written)
- Problem-solving
- Adaptability
- Collaboration
- Merchandising feedback
- Brand ambassadorship
Location
- QVB
Work Type
- Retail
- Full-time
Experience Level
- 2+ years of retail sales experience
Benefits
- Generous team discount with Arc'teryx and affiliated brands.
- Arc'teryx uniform provided.
- Team Live It days.
- Access to an Employee Assistant Program.
- Continuous on-the-job training and development opportunities.
- Career pathways and opportunities across multiple brands.
About the Company
- Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.
- Unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way.
- Timeless quality, intuitive design, and simplicity result in unrivaled performance at the point of extreme need.
- We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
- Join us in creating positive change in ourselves, our communities, and the world.
- Disruptive evolution. In pursuit of better. Always.
- We set bold objectives and see them through.
Equal Opportunity
- Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.
- We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
- All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.