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About the Role

An exciting opportunity to join the Qatar Airways Outstations Team. To support our operations in Sydney, Australia, we are currently recruiting for the role of Senior Airport Services Agent in Ground Services. The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures, ensuring passengers and their baggage are handled in a consistent manner.

Responsibilities

Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passengers.
Liaise with check-in, transfer desk, and support Airport Services Supervisor in all areas.
Escort and direct arriving/departing passengers to respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates.
Assist duty officer to handle company material and records.
Liaise with GHA for quick processing of hotel and transfer passengers.
Work with GHA to ensure smooth passenger handling.
Assist passengers with entry requirements, visas, and residence permits.
Ensure passengers are assisted smoothly through airport facilities.
Perform other related duties as assigned for the efficient and effective function of the work unit.

Requirements

Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline.
You must also have the legal right to live and work in Australia.

Skills

Excellent communication skills with fluency in English language.
High energy and positive attitude.
DCS experience and knowledge of ticketing is an advantage.
Able to manage mishandled baggage services, including service recovery situations with customers.
High level of computer literacy.
Excellent customer focus and service delivery.

Location

Sydney, Australia

Work Type

Full-time

Experience Level

Senior

Education Level

Trade or Vocational qualification
Ideally completed courses in Passenger Handling and Customer Services

About the Company

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.