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About the Role

We are seeking a detail-oriented Field Installation Technician to support equipment assembly, quality checks, inventory management, and field installations for heavy industrial client sites. This role requires regular travel to customer facilities, approximately 50% of the time. The technician will prepare equipment for deployment, assemble and QA systems, manage inventory, and install and support equipment on customer sites. There will be opportunities for advancement into more senior field, deployment, or team leadership roles.

Responsibilities

Travel to client sites to install, configure, and support equipment in heavy industrial environments.
Assemble equipment and perform equipment QA checks in the Austin, TX office before field deployment.
Prepare field deployment kits for personal site visits and for forward deployed engineers traveling to customer sites.
Receive incoming inventory and equipment shipments.
Track equipment, parts, tools, and inventory usage accurately.
Assist with installation of camera systems, networking/IT hardware, industrial instrumentation, sensors, mounts, cabling, and related equipment.
Follow installation drawings, work instructions, checklists, and safety procedures with strong attention to detail.
Perform basic troubleshooting of hardware, cabling, connectivity, and field equipment issues.
Coordinate with engineering, operations, forward deployed engineers, and customer teams during installations and site visits.
Document completed work, site conditions, QA results, inventory usage, issues encountered, and follow-up actions.
Maintain tools, equipment, inventory areas, and deployment materials in an organized and professional manner.
Represent the company professionally while working at customer facilities.
Follow all customer site safety requirements, including PPE, lockout/tagout procedures where applicable, and plant-specific rules.

Requirements

2–3+ years of hands-on experience working in heavy industrial environments.
Experience in steel mills, metals processing, manufacturing plants, refineries, mining, utilities, or similar environments strongly preferred.
Experience installing, assembling, or supporting camera or vision systems, IT/networking equipment, industrial instrumentation, sensors, cabling, mounts, or control-related hardware, or field-installed industrial technology systems.
Comfortable working at customer sites and traveling approximately 50% of the time.
Able to work from the Austin, TX office when not traveling.
Strong attention to detail and ability to follow technical instructions, QA procedures, and checklists carefully.
Basic mechanical and electrical aptitude.
Comfortable using hand tools and basic diagnostic tools.
Ability to receive, organize, track, and prepare equipment and inventory.
Ability to work safely in industrial environments with heat, noise, dust, moving equipment, and required PPE.
Strong communication skills and a professional customer-facing attitude.
Valid driver's license required.
College degree not required.

Skills

Camera systems
IT/networking equipment
Industrial instrumentation
Sensors
Field-installed technologies
Ethernet networking
IP cameras
PoE switches
Industrial PCs
Inventory tracking
Warehouse organization
Kitting
Deployment logistics
OSHA 10
OSHA 30
MSHA
Electrical drawings
Installation diagrams
Mechanical layouts
Lifts
Ladders
Cable routing
Conduit
Industrial mounting hardware

Location

Austin, TX

Work Type

Field Installation
Travel

Experience Level

2-3+ years

Education Level

College degree not required

About the Company

We build AI technology for the heavy industries.
We are a real-world AI company: our AI systems are in factories right now making billions of dollars of decisions per year.
We are growing rapidly through the seed-series A stage, being on track to increase bookings 5x YoY.
We aim to take most of our initial market (steelmaking) in the next two years while launching in new industries at the same time.
We are a world-class product and engineering org: our engineers work directly with customers and across the whole technology stack to iterate quickly in a fun, high-trust, but intense environment.