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About the Role

Join United's Inflight Services team to create what's next and define tomorrow. This role supports organizational goals within the Inflight division, focusing on reducing operational disruptions and increasing Net Promoter Scores, while ensuring consistent implementation of safety and Inflight objectives.

Responsibilities

• Provides support to the Operations Managers in supervising all areas of the operation within an area of United’s airport operation.
• Communicates with internal stakeholders.
• Supports United’s core4 values through critical decision-making.
• Identifies and addresses flight-level issues/exceptions related to Inflight, PSA, baggage processes, customer boarding, net promotor scores, catering, and general FA concerns.
• Identifies irregularities such as IFDM alerts, ATC/WX issues, medical emergencies, major/minor flight alerts, and staffing issues and works with the SOC and scheduling to resolve.
• Coordinates, communicates, and partners with team members across United’s operation via phone, radio, and messaging services to escalate and resolve critical issues.
• Works with all stakeholders to ensure Inflight priorities and initiatives are maintained.
• Documents notable issues with operational performance.
• Identifies changes required to improve future operational performance.
• Develops and supports standard work and continuous improvement processes with team of Inflight Operations supervisors.
• Mentors, promotes and develops colleagues, to grow professionally and strengthen the overall Inflight team.

Requirements

• High School Diploma, GED or education equivalent.
• Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified.
• 2-3 years’ previous inflight supervisory experience or equivalent work experience.
• 2-3 years’ experience leading and influencing a team with solid conflict resolution and decision-making capability.
• Effective time management, presentation, and organizational skills.
• Proven track record in roles requiring strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership and service-oriented performance.
• Positive attitude and ability to adapt to constantly changing work environment.
• Proven ability to work independently and with other team members across the organization in creating a collaborative work environment.
• Strong verbal and written communications skills.
• Intermediate skills with Microsoft Office programs.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Skills

• Conflict resolution
• Decision-making
• Time management
• Presentation skills
• Organizational skills
• Strategic planning
• Continuous improvement
• Analytical problem-solving
• Goal-directed leadership
• Service-oriented performance
• Adaptability
• Collaboration
• Verbal communication
• Written communication
• Microsoft Office proficiency

Location

• United’s airport operation

Work Type

• Full-time

Experience Level

• 2-3 years’ previous inflight supervisory experience or equivalent work experience
• 2-3 years’ experience leading and influencing a team

Education Level

• High School Diploma, GED or education equivalent
• Bachelor’s degree and/or related field experience in an airline operational environment (Preferred)

Salary/Compensations

• $88,110.00 to $107,690.00

Benefits

• Medical
• Dental
• Vision
• Life
• Accident & disability
• Parental leave
• Employee assistance program
• Commuter
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges

About the Company

• Our customers choose United because of our dedication to safety and passion for service.
• United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World.
• From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Equal Opportunity

• United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com