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About the Role

This role serves as a key point of contact for Mandarin-speaking prospective residents and tenants, guiding them through the leasing process and providing exceptional resident service. It involves approximately 80% customer-facing translations and 20% administrative tasks within a premier residential development in Willets Point, Queens. This position offers comprehensive training and career growth opportunities for individuals transitioning from various customer-facing backgrounds.

Responsibilities

Welcome prospective residents and conduct professional apartment tours.
Serve as the primary Mandarin-speaking resource for prospective tenants and residents.
Translate and explain leasing documents, policies, and procedures in both Mandarin and English.
Guide applicants through the leasing process from initial inquiry through move-in.
Respond promptly and professionally to inquiries by phone, email, and in person.
Deliver a warm, polished, and exceptional customer experience while supporting leasing objectives.
Prepare lease agreements and process rental applications.
Maintain accurate leasing records and documentation.
Assist with income qualification and compliance requirements.
Update property management software and lease files.
Support daily office operations and administrative functions.

Requirements

Fluent in Mandarin and English (Cantonese is a plus).
Excellent interpersonal, communication, and customer service skills.
Professional, polished, and confident working in a client-facing environment.
Highly organized with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced office.
Proficient in Microsoft Office and comfortable learning new software platforms.
High school diploma required.
Bachelor's degree preferred.
Experience in customer service, hospitality, retail, banking, reception, office administration, leasing, or property management is preferred.
Sales or client-facing experience is highly valued.
Familiarity with affordable housing programs or LIHTC is a plus but not required.

Skills

Mandarin
English
Customer Service
Interpersonal Communication
Translation
Leasing Process
Administrative Support
Microsoft Office

Location

Willets Point, Queens

Work Type

Full-time

Experience Level

Entry-level
Career Advancement

Education Level

High school diploma
Bachelor's degree

Benefits

Comprehensive training
Ongoing professional development
Long-term career growth

About the Company

A premier residential development in Willets Point, Queens.
One of New York City's landmark residential developments.
An established real estate organization.