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About the Role
This role involves owning the strategy, roadmap, and delivery of Citi's flagship enterprise AI platform, driving client engagement and operational innovation. You will operate at the intersection of Product, Technology, Data, AI, Operations, Risk, and Client businesses to translate complex challenges into scalable, high-impact solutions.
Responsibilities
- Define and own the end-to-end product strategy and platform-first roadmap for Citi's enterprise AI platform.
- Lead delivery teams through the full product lifecycle, from discovery and design through to build, launch, and continuous optimization.
- Translate customer research, data insights, and product metrics into precise hypotheses, prioritized requirements, and well-defined user stories.
- Partner with engineering to sequence the roadmap, resolve technical dependencies, and drive the iterative release of AI-powered features and platform services.
- Collaborate with designers to shape AI-first product experiences.
- Work closely with Risk, Legal, Compliance, and Model Risk Management to ensure AI capabilities are built and deployed in line with Citi's control requirements.
- Continuously track and evaluate key performance metrics, using data to validate successes, identify improvement opportunities, and generate new product hypotheses.
- Navigate the product governance process, leading the platform through operational, regulatory, and risk gates.
Requirements
- 10 or more years of product management experience, with a track record of delivering complex, user-facing products at a leading technology company or a high-growth funded start-up.
- Deep expertise in AI and AI-first product design, with the ability to engage credibly on topics spanning GenAI, Agentic AI, APIs, enterprise architecture, and platform services.
- Proven ability to take platform use cases from concept to launch, working across technology, design, operations, and risk stakeholders.
- Strong analytical skills with the ability to source data, design and run experiments, interpret results quickly, and convert findings into clear product decisions.
- Clear and confident communicator, capable of articulating complex product and technology trade-offs to senior executives and cross-functional teams.
- Entrepreneurial mind-set with the strategic thinking and digital fluency to challenge established approaches and deliver solutions that create genuine customer and business value.
Skills
- AI
- AI-first product design
- GenAI
- Agentic AI
- APIs
- Enterprise architecture
- Platform services
- Analytical skills
- Product governance
- Financial services environment
- Risk
- Compliance
- Governance frameworks
- Platform product management
- Building shared services
- Reusable capability layers
Location
- New York, New York, United States
Work Type
- Hybrid
- Full time
Experience Level
- Senior
- 10+ years
Education Level
- Bachelor's or university degree
- Master's degree in a relevant discipline
Salary/Compensations
- $192,000.00 - $288,000.00
Benefits
- Discretionary and formulaic incentive and retention awards
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages (vacation, sick leave, paid holidays)
About the Company
- Citi is a leading global financial institution.
- The company is focused on client engagement and operational innovation.
- Citi offers an environment where senior professionals have real ownership, direct access to decision-makers, and the opportunity to shape work that has global client impact.
Equal Opportunity
- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
- Reasonable accommodation is available for persons with disabilities.
- Citi's EEO Policy Statement and Know Your Rights poster are available.